It as a good experience, the location is fantastic and the staff is great too, always ready to solve the problems. The main issue is that a lot of the hotel facilities lack efficiency. For example, I had to change rooms because my heating was not working _in the middle of the winter, and they did not check this before accepting a host in that room. Apart from that, there were problems with the telephone, the shower (no hot water as well) and doors not working good too. Sound isolation is poor and you listen to other rooms. You get the impression that the hotel works with a lot of improvisation and not very much professionalism.
Breakfast is nice, in a nice room with very good staff and many options.
Own Hotel is pretty much like the average kind of "hotel boutique" you can find in Palermo, with few exceptions: they are charming and beautiful, you think you are in a pleasant place, but soon you understand a lot of small things do not work well, because it was made in a hurry with not very good material. They are in the right path, but still there is a lot of improvement that is urgently needed if they want to beat its rivals in the area. I also think all hotels in Palermo Hollywood are should do more to try to keep the streets around it safe and clean. They are not, and this is clearly a situation in which the hotels and restaurants united can put some pressure on local authorities. I would stay there again, but I think they can do better, because they have good will and staff
