The Teddy Bear tea was fantastic. Check in was a nightmare. My room wasn’t ready until 6 and I had 2 small children with me. Valet brought the car as we were leaving and we had no help with the bags and we had to go find the key. Over all the room was grossly overpriced and they didn’t have enough people working. We complained all the way up to management and got a small credit for some of the inconvenience. The Christmas season is so busy but it’s not like this all the time. I have had other trips that were pleasant.
Yolanda
Yolanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月28日
Dustin
Dustin,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Joleen
Joleen,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
The staff were great!! Beautiful at Christmas time. This is the time of year everyone wants to see the Roosevelt I get it but our room wasn’t ready on time. (3pm) It still wasn’t ready at 4 then we didn’t receive a text when it was ready so that was difficult with little kids. Other than that the stay was great for two nights.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月24日
Joshua
Joshua,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
melanie
melanie,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Pleasant stay. Thank you
Pawel
Pawel,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月19日
Not like my past stays at the Roosevelt
Check in took a while there was many people in line waiting and only 2 clerks behind the desk, My room was very musty selling and I lowered the AC as needed, it did not get cooler we called downstairs and they stated a teck will arrive, we never saw that and maybe he came after we went to dinner? But after returning to our room the AC was still not cooling so we called again to state we coundn't sleep in a hot room a person came around midnight and just handed us a key to a differnt room 2 floors down, so we had to grab all our things and move pass midnight, the 2nd room was fine