The staff are very nice and friendly. They introduce the surrounding tourist attraction in details. But the room needs updating.
真實旅客
1 晚旅行
10/10
The location is good. Easy to find. Close to supermarket. The room is clean.
Anson
1 晚旅行
8/10
廚房設施殘舊,只可烹調早餐!
SIU WAI
3 晚家庭旅遊
10/10
真實旅客
1 晚浪漫之旅
2/10
This is a very bad motel. I made my booking on the end of June but when I check-in, she told me no room is available due to double booking. I complained to Hotels.com but finally she still could not provide any room. It spoiled my day as I spent the day to find my accommodation. I will never book this motel anymore.
Chun Sing Patrick
1 晚家庭旅遊
6/10
工作人員服務很好,但酒店設施較舊。
真實旅客
3 晚家庭旅遊
8/10
Very welcoming & helpful staff. Loved the pools.
Sheryl
3 晚家庭旅遊
10/10
T D
1 晚旅行
10/10
Krista
3 晚旅行
8/10
I liked the thermal pools at this property. Carpet needs a deep cleaning or removed entirely. Lots of cobb webs in thr thermal pool area. Lights were a nice touch in the thermal pool but needed maintenance as quite a fee weren't working. Staff was amazing and the breakfast was more than expected. Overall a nice stay
Bonnetta
1 晚家庭旅遊
10/10
Smooth arrival and departure, with onsite laundry service and full kitchen made for an easy entry to Rotorua. Their thermal pools are private, with a beautiful, mural and evening time mini lights.
The staffing team were consistently helpful, warm, and personable.
Sarina
2 晚旅行
10/10
Would highly recommend! Wonderful service!
jacqueline
2 晚旅行
10/10
Linda
2 晚旅行
10/10
Very spacious and comfortable. Spotlessly clean. Very generous continental breakfast. Staff very friendly and helpful. A great place to stay for a couple of nights.
Dundee
2 晚浪漫之旅
10/10
JUNG EUN
1 晚旅行
10/10
Thermal pool not hot
Maurice
2 晚浪漫之旅
8/10
Walkable to the hot springs park & Eat Streat where all the restaurants are. Can recommend
Gary
1 晚浪漫之旅
8/10
Very comfy room. Lovely mineral spa on site. Easy 10 min walk to Kuirau park with its thermal pools. Another 10 min walk to Eat Streat where all the restaurants are. Great. Can highly recommend.
Gary
1 晚浪漫之旅
10/10
Due to some issue with the natural hot water supply for the mineral pool, it was out of action for our stay . The managing staff more than made up for that with generous offers of vouchers to the aquatic center and dinner vouchers at a fine Irish pub .. all that and chocolate fish to welcome us .. legends !
Andrew
1 晚家庭旅遊
10/10
SeongDal
2 晚旅行
10/10
Amazingly friendly and helpful staff, clean and tidy rooms. Definitely stay again next time we pass through.
Shaun
1 晚旅行
8/10
Shazalin
1 晚商務旅行
10/10
Finding the Cleveland motel was a gem! The staff were lovely and welcoming. The lady at the front desk was delightful and so informative. We always felt safe. There were trampolines and swings for the children. Unfortunately the thermal pools weren’t working however they provided meal vouchers and swim vouchers to make up for it. The room and fridge was very clean. The kitchen had everything we needed for 2 nights. Two decent sized bedrooms. You need a car to stay here as it’s not walking distance. Overall better thank expected given it’s 3 stars.
Brenna
2 晚家庭旅遊
10/10
We visited Rotorua for 2 nights and enjoyed our stay at the Cleveland Thermal Motel.
Tara J
2 晚家庭旅遊
8/10
Wir hatten das Hotel gewählt weil es ein Thermalpool hat. Leider wurde uns nur 2 Tage vor Anreise mitgeteilt das dieser außer Betrieb ist. Als Kompensation wurden uns ein Restaurant- und Schwimmbadgutschein gegeben.
Zusätzlich haben wir ein Zimmer-Upgrade erhalten.
Das Zimmer war sehr gut, mit kompletter Küche und modernen Bad.
Parkplätze direkt am Zimmer.
Frühstück war verfügbar, als Selbstabholung von der Rezeption.