If u want to experience real paradise then come here to the casitas el dorado definitely one of the best resorts in the world
anthony
anthony,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
Licurgo
Licurgo,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 19 日
Do not go here . There are so many beautiful alternatives. El dorado is a cynical money grab - the nastiest most uncaring staff ever. The view may be 5 star. The stay itself is 1 star . All they care about is collecting your money and treating you with rudeness , no compassion- no interest in your joy. They are ice cold. This is the most cynical money grab - false advertising. I’ve traveled all over the world. This is the single worst most unpleasant experience I have ever had. They don’t maintain the property. They are passionless. As one Canadian person said to me “my wife and I are not rich- we saved for 4 years to come here - we want to leave early - I’d pay more to get just one smile let alone help or recommendations. When I said “I’d love to know your favorite activities “ the response “look at the app. Pick something . We will see if reservations are available.” I hope the corporate owners are paying attention: it’s serious. Every person I met said they would NEVER RETURN. Two days in “paradise” and I left angry, disrespected, stressed , and deeply upset. Stay away. This place needs a company retreat and reflection on why they are in the business the are . You’ll be treated better waiting on hold with with AT&T for customer service, than to dare to ask for some pleasant interaction, let alone assistance. Everything about this place is shameful.
Ross A.
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Michael
Michael,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 31 日
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Eric
Eric,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
Timothy
Timothy,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
Beautiful property! We loved our stay!
Shara
Shara,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 16 日
Jaden
Jaden,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 12 日
Jessica
Jessica,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
David J
David J,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
Dante
Dante,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 27 日
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Caitlin
Caitlin,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 21 日
They didn’t have our pool suite available for 2 nights and they gave us a credit that we had tonise at their property. Verily inconvenient.
The staff was very nice and friendly.
Nora
Nora,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
We just returned home today and already planning our next visit. So impressed with this resort. We couldn't have enjoyed our stay more.
Brian
Brian,7 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 15 日
Matthew
Matthew,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 12 日
Nice place
Michael
Michael,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 4 日
Great Service
Brendan
Brendan,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 1 日
Everything is perfect! Best vacation ever.
Gemmina
Gemmina,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 19 日
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
amy
amy,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
Bethani
Bethani,5 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2025 年 1 月 14 日
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
Julie
Julie,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 10 日
We had a wonderfully relaxing time. It was everything we hoped it would be. This was the first time in a long time we weren't ready to go home by the end of our stay. The staff was amazing. Especially our beach butler, Alberto. We are already planning our return next year!