From the moment we arrived we were met with smiles courtesy they helped us bring our luggage to the room we had a wonderful room with a patio overlooking the ocean everyone from the concierge to the restaurant is very courteous friendly would like to give five stars to Francisco and all other weight staff at the fire pit restaurant everyday he greeted us with smiles gave great recommendations for local attractions we will definitely be using them again for our next trip out.
Raymond
Raymond,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月8日
We arrived to stay for two nights and paid to valet for two nights. I was surprised that there was no fridge in the room. There was a charcuterie plate with pork on it that had clearly been sitting out for hours. It was a nice gesture but meat and cheese sitting out for hours isn’t appealing. I was surprised at how dated the room was. I called about a refrigerator and they stated that was the upgraded room. Apparently I was supposed to get that as a VIP but they were not bothered. I went to unpack because hey what’s two nights in a meh hotel. When I put the luggage rack up it was broken. The lampshade was cracked and there was poop ok the balcony. I pulled the covers back and there was a bug. My friend and I immediately started looking for another place to stay. After we confirmed a condo was available elsewhere I called the front desk to let them know that I would be checking out and asked if they would consider refunding one night. They said I would need to contact Expedia. I said well what is your policy because that is what they will follow. They said that I needed to cancel 3 days in advance for a refund. Too bad I couldn’t know ahead that a place would have these issues. I stopped at the front desk to hand in my keys and stated that I would like to check out. I said yes I just called down and asked if she would like to know my reasons so that they could consider a partial refund since we checked in< an hour before. She said no. I be posting the pics. Unbelievable!
Shannon
Shannon,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月8日
Enoelia
Enoelia,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月6日
I didn’t like the parking lot to far from hotel in order to park vip I had to pay $30 extra. I didn’t like I wasn’t able to get a king bed on a sloe season.
Adriana
Adriana,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
Eduardo
Eduardo,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月2日
Buena vista
Carlos
Carlos,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
Everything, the Staff, Mario, Enrique, Raulnado, Giovanni, Francisco Señora Rodríguez! They treat you Royalty. The views, the food, the room! All incredible!✌️❤️🎉
Cornelis
Cornelis,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
No thanks
Rury
Rury,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月25日
The property is nice, the only downside is that doesn’t have open beachfront access. There’s still access, but the area looks pretty busy. Other than that, it was a very pleasant stay. The pools and bars are great. The restaurant has good options for breakfast.
Liliana
Liliana,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月23日
Lawrence
Lawrence,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Muy buena atencion
Maria
Maria,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月21日
First Time to Puerto Penasco
This is our first trip to Puerto Penasco. This property is fantastic! My teenagers had a blast at the beach and in the ocean. The property is safe and enjoyable. Every staff person that we came in contact with was personable, friendly, and helpful. Parking is free if you don’t mind walking a couple of minutes down the street, otherwise there is valet. We loved the food at the restaurant. My only disappointment with the property is that they do not have a fitness room. That being said, we will most likely stay here again on our next trip to Mexico very soon!
Dale
Dale,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月17日
Me gusto tanto que estoy seguro que volvere a el hotel
Edgar
Edgar,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Our stay was as incredible. Luis in valet was great, Alan at the bar was making great drinks and even put on a baseball game for us to watch, Patricia was so nice during our breakfast all 3 days. Cristina in reception greeted us and was very welcoming. All the staff are very nice and helpful. The hotel is super clean and it has a cute little coffee shop inside. Fast and easy access to the beach. Definitely best place to stay in Penasco!
Esther
Esther,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
I wasn't sure about choosing this hotel because of the location, but it was an excellent decision. It's very nice, convenient, safe, and the staff's attention is more than excellent. They make you feel very good.
Ameera
Ameera,2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年10月13日
Juan
Juan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
This is our second time visiting this hotel and its definitely worth the price. We love the beach access and pool area. We appreciate the various places to eat around the area and the staff is very friendly.
Daisy
Daisy,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月9日
breenecia
breenecia,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月3日
Mario and his incredible staff are truly incredible. I would recommend this Beautiful Hotel to everyone that goes to Puerto Peñasco.
Cornelis
Cornelis,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月3日
Beach front hotel valet parking excellent . A/C noise