4/10 一般般
2025 年 9 月 16 日
Find a better hotel
Our family and friends have been staying at the the Hillside Boutique Hotel for years. We have been there through its transition to what it is today. We always enjoyed our stay until this last visit.
The water was shut off without warning. The guests were not informed and when I called the front desk the clerk's attitude was unprofessional. Only stating that the city turned it off without notice and they didn't know when it was coming back on (they also did not give a courtesy call when it was back on). That's it.
This was a major inconvenience and affected our ability to fully use the room. There was no offer of a credit or adjustment to the bill. I left my name with the clerk and she said she would let the manager know. Since I have not been contacted (and don't wish to be anymore), I will no longer be staying at this hotel. Management should train the employees on professionalism and how to better handle these situations.
Adriana
Adriana，6 晚家庭旅遊
Hotels.com 真實旅客評語