The bed and pillows were excellent. Room space excellent.
Terry
Terry,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 12 月 19 日
Room was clean and spotless, the staff was very friendly and helpful. Breakfast was hot and fresh. Great experience
Dylan
Dylan,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 12 月 18 日
Good staff
Flavio
Flavio,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 12 月 12 日
Nice, clean hotel in a safe area.
fernando
fernando,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 12 月 8 日
Friendly staff
Phillip
Phillip,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 12 月 8 日
Couple things were not the best. Asked for extra soap at front desk and told they did not have any. Something splashed behind couch from a previous guest and was not pleasant to see. Plate around shower knob was loose, and bathroom door stuck. Not the best of lighting in the room. We have stayed at another hotel chain many times with much more friendly staff and felt very welcome when checking in. This front desk person didn't even inform where and when breakfast was which typically is done at other places when checking in. Can't say as I would stay here again.
Thank You
Kathy
Kathy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 12 月 7 日
The room was very clean, and beautifully arranged. Very roomy and great fir wheelchair accessibility
Latonya
Latonya,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 12 月 6 日
great but busy
Richard
Richard,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 12 月 4 日
Clean, quiet room and nice breakfast
Gavin
Gavin,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 12 月 2 日
I was very disappointed in the fact that you charge $50 to get into your room before 2 o’clock even if your room is ready. I’ve never had that before and all the travel we do. Also, the $9.36 you charge is ridiculous for hotel fees just because you’re in the certain district.
tyron
tyron,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 30 日
Yes
tracy d.
tracy d.,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 11 月 30 日
Pedro
Pedro,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 11 月 30 日
Alexcia
Alexcia,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 11 月 25 日
Room was dirty, lobby had a beeping sound going off the entire 3 day we were there. Asked for housekeeping services after two days of none and was told no they were too busy. Lights in bathroom flashed on and off, blinds didn ’t work, outlets didn’t work. No staff was ever available at the front desk. You had to ring a bell and wait.
Jennifer
Jennifer,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 11 月 24 日
Room carpet smelled badly and the room and bathroom lighting is very poor. Too dim.
Cynthia
Cynthia,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 24 日
Lighting in the rooms and bathroom was less than adequate. Shower would not fully engage.
Ronald
Ronald,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 23 日
Anthony
Anthony,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 22 日
Mary
Mary,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 11 月 22 日
Check in along with assistance from front desk was lacking in expectations. Checked in on Sunday and breakfast area was out of coffee until Friday. When I asked when coffee would be available the hope was Thursday since I was advised management wants to use normal source for order instead of picking up local which to me showed lack of customer service. One afternoon the fire alarm was going off and found no real problem which the audio alarm was turned off that afternoon however the strobe lights for the alarm were not turned off until after 10pm which I was unable to check on over the phone with no one answering and not helpful information from staff in person.
Larry
Larry,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 21 日
Eliyah Of
Eliyah Of,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 20 日
Ashley
Ashley,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 20 日
The mattress was too soft and no coffee at the breakfast buffet. The staff at the front desk seemed like they didn't want to be there
Jim
Jim,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 19 日
Hotel was dark and smelly. The bathroom was dirty and musty and the beds were worn, bumpy and springy, Will not stay here again.
Robyn
Robyn,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 11 月 19 日
I've stayed here very frequently over the last 11 years and even once earlier this Spring. It has been a wonderful hotel. Unfortunately, it is no longer. Per the desk jockey the hotel is under new management. So now we get one working elevator with obvious patchwork bolts and staples where there should be none, stains on the hallway carpets, marks and dents on the walls of the hallways and a subpar breakfast (which used to be spectacular). Lastly, the air conditioning was very loud as was the outside noise from I30. It's like the soundproofing has just disappeared.
The topper? And this is where I really get irked. They charged me a $4.68 "hotel service" fee which the desk jockey could not prescribe a reason for other than "new management". Nor could he tell me what if I was owed any kind of extra perk during my stay due to the fee. Keep in mind, my reservation had been paid for in advance so there should be no extra charges. I get some hotels have an incidental fee that is refunded. This was not that. A discussion with another patron confirmed my thoughts and she too said she is unsure what the service fee is for.
Overall, I am disappointed to see this hotel become "average" - if it is even that. Not sure that I will bother with this hotel again because it was my favorite in the area. Now it's just full of disappointment.