Hotel itself is nice but at least 5/7 days were loud as there are beach parties with thumping music that can be heard until 2am throughout the resort. If you are looking for something more quiet this strip of hotels is not for you. Food was limited at the Cabana restaurant. We were ignored every time we waited to get service, im not sure if it’s a culture difference or what, but just a Hi, I’ll be with you shortly would have been appreciated. We waited at the beach bar with 2 other guests for over 5 minutes to just be acknowledged. Staff at the restaurant during lunch/ bites hours do not go around checking on anyone, they also do not collect garbage from guests who have left after 30 minutes so we continued to pickup garbage that was flying away. The staff were not busy, they were just talking to each other and this was an issue throughout our visit. The Cabana restaurant itself will be the reason we wouldn’t return to this resort. One day they confirmed our breakfast was included after checking with the hotel and then it was not included once we were tabbing out, so we had to pay $25 per person for a somewhat limited breakfast menu we wouldn’t have chose otherwise.
Booking transportation- scheduled transportation ahead of time w/ the hotel for an excursion and they never showed which caused us to nearly miss our trip which was no refunds! Asked hotel to call someone else a few times or see where the driver was, they kept saying 10 min, we arrived 40 min later than scheduled