6/10 不錯哦
2025 年 7 月 19 日
Ok hotel - no care from staff
The hotel is OK - dated and small bathrooms but OK. They are failed by the total lack of service or care from staff. Arrived solo in the rain, asked for help bringing bags up from the open car park. Despite 2 on reception and a trolley nearby I was told I had to being them inside and then they might help!
During my stay I thought I'd lost something important, I asked 2 people at reception if it had been handed in, both had a quick look around and advised 'no'. Neither asked for my name or room so they could let me know if it turned up later.
First night of my stay the fire alarm went off at 5am. All guests gathered outside - not a hotel employee or even the fire brigade in sight. The reception desk had a phone with instructions to dial 0 for help - it went to voicemail. Of course it was a false alarm - was there any apology or even acknowledgment later from management? No.
The room was not cheap due to it being a busy time in Bantry. If they're going to charge top dollar, how about top dollar equivalent in service!
真實旅客
3 晚旅行
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