Stayed for 4 nights, room ok, rather tired decor. Pool facilities good, staff friendly…
On arrival the hotel entrance is lovely and the surroundings beautiful. Check in was very…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
Hotel looks nice from the outside but the rooms at the back are basic and nothing like the photos online
Lisa, 1 晚商務旅行, 2021年10月12日
Very nice and well situated hotel. Although the M5 was close by the traffic sounded more like a river. I was concerned by other reviews mentioning small meal portions but when ordering from their bar menu I found it good value for money. Service was very friendly and there was plenty of parking. I thoroughly enjoyed my stay and would stay again. Room pricing was very fair (I went for the executive room. )
Gary, 2 晚旅行, 2021年10月09日
Was fearing the worst with some poor reviews but I shouldn't have been worried. Arrival was excellent as was the way the receptionist made me feel welcommed. Room was super and large. Comfy beds, clean bathroom. Pool was fabulous. Some small gripes, some lights didnt work and no bedside lights so bedtime reading was out. Trying to book the pool via the website as instructed by reception was impossible, as was trying call them on the room phone. No instructions at all in the room. Most annoying was a beeping sound from outside thecwindow which went on twice an hour throught the night, loud enough to wake me. A view would yave been nice.
Justin, 1 晚家庭旅遊, 2021年09月21日
The stay was booked by myself for a party of 6 people. Before our arrival I was contacted regarding special requests, I replied requesting large rooms with a shower. yes was the reply. Sadly not the case, never mind they where clean and comfortable. Over the duration the staff where second to none and couldn`t do enough for us they where all very friendly and helpful We all had a cooked breakfast at an extra cost which hadn`t been included in our original booking (worth checking) We as a party of 8 booked an evening meal, Victoria our designated server was excellent and attentive and had a good sense of humour, however when it came to the mains, we where given a very meagre portion of sole after ordering sea bass fillets. This was served to our 3 ladies by one of the managers, and when questioned he seemed unconcerned and did not care whether they ate it or not. Victoria could not apologise enough but couldn`t hide her embarrassment. Knowing it was not her fault we paid our £322 bill and didn`t use the restaurant any more. Best Western seem very good when it comes to training staff. Maybe they should concentrate on the management. Lots of stairs and doors On the whole a good midweek break and I`m sure we would go back again, shame about the meal
george, 3 晚好友同遊, 2021年09月20日
Really poor condition room compared to photos shown, will not be coming back
Huzaifah, 1 晚旅行, 2021年09月14日
The room was fine, clean and comfortable. The breakfast was ok with very good service. The evening dinner however especially the service was very poor.
Lawrence, 1 晚商務旅行, 2021年09月14日
The hotel food was amazing and staff were amazing the bar was not always occupied by staff during the quite periods but you called reception and the staff arrived with a smile to serve you at the bar. The rooms need updating
lisa, 1 晚旅行, 2021年09月12日
Very friendly reception team - great location to explore local area.
louisa, 1 晚旅行, 2021年09月04日
So, I have very mixed comments about this hotel.... I could return for the right price, but certainly not outstanding overall. From best to worst: The pool was amazing, and the gym seemed great. There was a booking system, so you had to book in advance, but no biggie. The changing rooms were cold and small though, and to get to the main block of rooms you had to go through an outdoor space. Not a huge issue in summer, probably a problem in winter. The dinner was really tasteful (albeit small) and presentation and service was amazing. The kitchen should really be proud of itself. The breakfast was OK, your standard hotel breakfast. We got an accessible room; the toilet was great, but the room itself was tiny. I am not sure it was maneuverable with a wheel chair. Also, since it was in the ground floor, it smelled a bit of damp. For some reason, the hotel missed doing the rooms (we stayed 2 nights); that was a problem since some of the towels were not dry for the following pool visit. The rooms could use a bit of refurbishment. The bathrooms were done recently but not to a great standard; you could see the toilet pipes coming out. The location is problematic. You have to navigate tiny rural roads to get there from the highway. I don't know if I would have dared in the dark.
Luis, 2 晚家庭旅遊, 2021年07月28日
We celebrated an anniversary and belated birthday due to Covid restrictions, the hotel was clean and well organised. Service was good at all the times
Terrie, 4 晚旅行, 2021年07月12日