As a frequent traveler with extensive experience across 3- to 5-star hotels, I was extremely disappointed with my recent stay. While the room was clean, the connecting door was not soundproof, and I was repeatedly disturbed by loud noise from the adjacent room well into the night. This is a basic expectation for guest comfort and must be addressed immediately.
What was more unacceptable was the buffet dinner at Courtyard Café on 31/5/25. I arrived at 8:19 PM—still within service hours—only to find satay, prawns, chicken cutlet, rice, and even milk for coffee completely gone. Despite multiple requests, the chef in a black jacket showed no initiative to replenish the food, even after staff informed him. The service staff were polite and apologetic, but they were clearly unsupported by the kitchen leadership. I left the buffet hungry, frustrated, and shocked by such poor standards.
This is not the level of service expected from Marriott. I am not seeking compensation—but I am demanding immediate improvements in room soundproofing, buffet operations, and chef accountability. If Marriott intends to uphold its reputation, issues like these cannot be ignored.