I have stayed in this hotel several times beginning in 2009. It used to be a wonderful place, but it has gone down drastically in the last few years. During my recent stay I usually had to wait for someone to show up at the front desk, one time for 20 minutes! This was during hours when the desk was advertised as being manned. There are directions to call a number if no one was at the desk, but no one ever answered. Breakfast was adequate, but it used to be spectacular! The German restaurant has been replaced by a pizzeria. It is quite good, but the German restaurant was really special. I really doubt that I will stay here again. Having said all that, I will give one complement: the staff was very helpful in retrieving an item which I left in a taxi.