We arrived to our confirmed booking to find the hotel closed down earlier than expected with no notice from booking agent or hotel themselves, both of which had our contact details. We were left at dusk in a foreign country to find alternative accommodation, with limited help from staff, who couldn't even provide us with a 3km lift to our new found accommodation when 7 people standing around us watching all the commotion and many hotel labelled minivans available. They instead made us catch a cab when we just paid for one from one end of the isand to the other, expecting a nice bed to sleep in after 22 hours of travel to get to our desination. They blamed the booking agent entirely and did not take any responsibility for failing to contact us also when they clearly had contact email and numbers for us in booking details and were waiting at the counter for our arrival.
Louise
Louise,7 晚旅行
Wotif 真實旅客評語
2/10 不太好
2018年3月24日
Definitely not a 4* hotel
Pool was dirty, place was basically deserted, in need of upgrading
Jason
Hotels.com 真實旅客評語
8/10 非常好
2018年2月15日
휴양하기 가성비 좋은호텔
자유여행으로 선착장에서 200페소에 도착
디몰에서 언덕으로 올라가야함
시간별로 호텔 전용 버스있어서 디몰 나가는것에는문제가 없지만 짐이 많을경우는 다소불편할 수있음
개인풀의 물은 이용하기 찝찝함
ㅣ층 풀은 수영할 수있음
조식은 보통 전경이 훌륭하며 조용함
직원친절하나 엘레베이터 없음
물 잘나오고 수압좋음
pks
pks,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017年11月13日
View was fantastic. Staff were extremely helpful and friendly. Meals were well priced.
真實旅客
7 晚旅行
Lastminute 真實旅客評語
6/10 不錯哦
2017年11月12日
Far from the beach, very quiet spot was good, great pools, services were great and the restrant very good.
真實旅客
2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2017年7月20日
Terrible
No internet
No local room phone calls on @ lobby
Beer in frig was bad old taste nasty
Super slick floor in tile shower slipped almost bad accident
No hand towels
No facial tissue
Lip stick on sheets maybe not clean sheets
真實旅客
2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017年7月2日
The exotic marigold hotel. Not really.
First impression. Friendly staff. Willing to help.
The excellent front view of beaches of Boracay is amaxinf and 2nd floor room view if tbe ocean is pleasing.
The crumbling firescape stairs blocked off were an eyesore. The hotel is not completed and partially finished areas are visible.
Bedding needs to be replaced. Actually a full overhall would make the place a very enjoyable place ti stay. Not far from puka beach.
Dave
Dave,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2017年5月31日
Picture on Internet are lies
Awful place. Pictures showing on Internet are not true. Moldy bathrooms, rusted out fire escape stairs, no spa,oily film on pools, filthy lounge chairs, no shuttles to beach have to take tricycle. Breakfast buffet tables have ants all over. Would never go there again.
真實旅客
6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017年4月11日
Only ok for me
This hotel looks much better in picture than in person. It is a outed and far from "the action" so be prepared to spend money getting around. At nights there is poor light. The main pleasantry is the staff.
真實旅客
Expedia 真實旅客評語
2/10 不太好
2017年3月15日
Not bad
Saying that the room cost 3500 peso which I paid 2900 so I upgraded to the bigger room but then they chrages me more than I expected it suppost to be only 600 peso or 1200 peso for the upgraded two nights shuttle leave with out waiting if there is someone I got there on time on the waiting area
jessica
Lastminute 真實旅客評語
4/10 一般般
2017年2月2日
Great view.
In it's day, I am sure this was a great hotel. Now, it is in a state of disrepair and miss management. Half the menu items are not available, the pool side bar was never open. Although the staff did the best they could with what they had, it always fell short. To top it off, we wanted a late departure due to a late flight out and was flatly denied stating that the hotel is booked full and they needed the room. The fact was the hotel was maybe half full. I would never go back to this hotel.
jr nelson
Travelocity 真實旅客評語
8/10 非常好
2016年12月6日
best view on boracy
well worth the money, your away from noise, on top of the hill, beautiful views, and with your pool on the deck , the honeymoon suite, are great for relaxation
patrick
Hotels.com 真實旅客評語
8/10 非常好
2016年12月5日
Ok til pengene.
Det var udemærket men hotellet ligger lidt væk fra det hele så shuttlebus og knallerttaxi skal benyttes hele tiden.
Anders
Hotels.com 真實旅客評語
6/10 不錯哦
2016年11月23日
Misleading Advertising
The place was not as expected. The annex Building where we were supposed to be accommodated was not yet fully constructed. The staff were all so courteous and helpful. Facilities not well maintained. Linens were not washed. Fortunately we were transferred to the main building where our room was upgraded. It had a nice view of the island and with it's own indoor pool.
Patty
Expedia 真實旅客評語
2/10 不太好
2016年11月16日
Don't trust any good reviews!
In fairness to this Hotel, the room is big with your own not so clean swimming pool, staff are great, shuttle service good,free breakfast is a bonus, hotel location has one of the best view of boracay, But too far from all the activities in the island.All in all it was the best family get away,
nick
Expedia 真實旅客評語
2/10 不太好
2016年10月24日
사진이랑 너무 달라요
rio vista에 올라온 사진과 너무 다른 방을 배정받았습니다. 욕실 선반은 부서졌고, 샤워커튼 하나없이 샤워기만 달랑 달려있어 욕실에 사방으로 물이 튀고 배수도 잘 안되어 화장실바닥에 물이 흥건한 상태로 3일 내내 있었습니다.
또한 무슨 호텔방에 화장품을 놓아둘 탁자 하나, 거울 하나가 없나요?? 너무 좁아터진 객실에 여자 2명 잠만자다 나온듯하네요. 수영장 수질 또한 형편없었습니다. 룸 청소후 왜 새 생수는 안주시는거죠? 보통 최소 하루 2병의 무료 생수는 제공하지 않나요? 조식 역시 먹을것이라곤 빵과 샐러드가 다였네요. 이가격이면 디몰 3-4성급 호텔에서 묶는게 훨씬 좋은 룸컨디션과 서비스를 받았을꺼 같습니다. 차마 더이상 단점을 나열할 수 없을 정도로 너무 별로네요. 모텔도 이곳보단 낫겠다 싶었습니다.
보라카이를 다시 방문한다면 절대 그랜드 비스타에 방문하지 않을것입니다. 다만 프론트 직원과 식당의 직원들의 친절함만이 이 호텔의 장점인거 같네요
호텔스닷컴 홈페이지에 나온 객실 사진 대비하여
엄청 좁았고요 형편없었습니다.
또한 욕실 샤워부스는 곰팡이로 더러워져있었고요 따듯한물도 나오지 않았습니다.
호텔스닷컴 콜센터로 통해 2번이상 컴플레인 요청 , 그리고 프론트를 통해서 요청했음에도 불구하고 개선되지 않았네요.
타국에서 호텔스닷컴 콜센터 전화만 길게하고
아주 짜증스런 여행이되었습니다.