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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Yumbo Shopping Center

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Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Outdoor pool
Reception
2 restaurants, lunch served, international cuisine
Minibar, in-room safe, desk, soundproofing
Interior entrance
Unwind at MUR Hotel Neptuno Gran Canaria - Adults Only, a tranquil oasis in Playa del Ingles. Enjoy international cuisine at one of the two on-site restaurants or relax by the pool with a refreshing drink from the poolside bar. Take advantage of free WiFi, indulge in some retail therapy on site, and recharge with a rejuvenating massage.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Spa
  • Pool
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
$248 nightly
The total price is $265
Sep 30 - Oct 1
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 4 - Sep 5
Check availability for tonight Sep 4 - Sep 5

Tomorrow

Sep 5 - Sep 6
Check availability for tomorrow Sep 5 - Sep 6
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • 247 sq ft
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

7.8 out of 10
Good
(17 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • 247 sq ft
  • Resort view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

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Sep 11 - Sep 12
Total with taxes and fees
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About the neighborhood

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.0 km
  • English Beach - 13 min walk - 1.2 km
  • Maspalomas Dunes - 3 min drive - 1.5 km
  • San Agustin Beach - 7 min drive - 4.2 km
  • Maspalomas Lighthouse - 8 min drive - 5.6 km

Getting around

  • Gran Canaria Airport (LPA) - 28 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café de Paris - ‬3 min walk
  • ‪Restaurante Centrum - ‬3 min walk
  • ‪Nuevo Rokoko - ‬1 min walk
  • ‪Adonis - ‬3 min walk
  • ‪Restaurante Martel House - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

When you stay at MUR Hotel Neptuno Gran Canaria - Adults Only, you'll be just a 5-minute drive from Yumbo Shopping Center and Maspalomas Dunes. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or aromatherapy. An outdoor pool, a poolside bar, and a 24-hour fitness center are other highlights at this eco-certified hotel. The helpful staff and overall property condition get good marks from fellow travelers.

All inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 171 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Arcade/game room
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurante - Onsite buffet restaurant.
La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.
Sotavento - Onsite piano bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?

Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.

Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

Is airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, an airport shuttle is available.

What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?

Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna. MUR Hotel Neptuno Gran Canaria - Adults Only also has an arcade and a garden.

Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there are 2 onsite restaurants, featuring international cuisine and pool views.

Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?

MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 15 minutes' walk from English Beach.

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MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Location
Breakfast
Restaurant
Lobby
Buffets
Circuses
Ambience

What guests liked

  • Breakfast offered excellent variety, quality, and presentation with a mix of local, regional, and international options. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Nice stay

Wonderful staff and nice location for exploring the town.
Alan, 7-night trip

10/10 Exceptional

The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Daniel, 3-night trip

10/10 Exceptional

Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Brian, 5-night trip

8/10 Very good

Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort.
Patrick, 7-night trip

8/10 Very good

Overall good
jéremie, 3-night trip

10/10 Exceptional

Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Michael, 6-night trip

6/10 Good

A decent place to stay in the south

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.
7-night trip

6/10 Good

The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
Tomi, 4-night trip

10/10 Exceptional

All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Kenneth, 7-night trip

10/10 Exceptional

They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Callum, 3-night trip

10/10 Exceptional

Very good location, great food and very friendly staff.
Ruben Andre, 14-night trip

8/10 Very good

The service and food are very good of the hotel
Rogier, 8-night trip

10/10 Exceptional

Amazing friendly staff , kept very clean , and good breakfast/ dinning times
JONATHAN, 7-night trip

10/10 Exceptional

Great stay. Very good place. I will be back one day.
Stig, 10-night trip

10/10 Exceptional

Lovely Hotel

Lovely hotel and excellent value
Julio, 8-night trip

10/10 Exceptional

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
michel, 3-night trip

10/10 Exceptional

The personal was very good, helpful. Very nice place, ideal location.
Robin, 7-night trip

10/10 Exceptional

Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Benjamin Michael, 7-night trip

10/10 Exceptional

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
6-night trip

10/10 Exceptional

Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈
Phillip, 14-night trip

10/10 Exceptional

Hotel Neptuno, Gran Canaria

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
Richard, 5-night trip

10/10 Exceptional

Nice hotel

10/10 Exceptional

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Richard, 6-night trip

10/10 Exceptional

Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Clive, 5-night trip

4/10 Fair

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea
Darren, 9-night trip