Adequate for our needs. Bathroom needs upgrading. No tea & coffee making facilities in room. Paid for parking when we arrived, went out for the evening and no parking available when we returned. We had to park in the public car park nearby. Hotel did refund the car park charge
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Great friendly hotel
Staff were very friendly. We had no issues with our room. The bathroom was clean and the bed was comfortable. The room was a little tired but at the price we paid it was suitable for our needs. Overall the hotel was well situated for our travel needs, being a short walk into town and the railway station. The bonus was that it had it’s own car park which was charged at £10 per day which we considered reasonable.
We will use this Hotel in Staines a lot in the coming future.
Sandra
Sandra,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 28 日
Jeremy
Jeremy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 24 日
Excellent hotel, great location
Christine
Christine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
Catherine
Catherine,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 5 日
Not worth the price
Upgraded to a river view room. Unable to open doors due to a restricter cable. Pictures on website look like you can. No aircon.
Room and bathroom was in good condition and clean. Shower pressure terrible, toilet also quite hard d to flush.
Check in took an age!
Outside of hotel and stairways are tired need refurbishing
Elizabeth
Elizabeth,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 1 日
Good location but was in room 59. This was miles away, up and down corridors and stairs. Worse still, code for door didn't work on second day. Had to trek back to reception again after long day at work
Michael
Michael,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 30 日
Run down hotel. Not enough towels for occupants in room. Bathroom is very old. Lack of ventilation when it's warm. Breakfast is tasty.
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 27 日
Competitively price room
Good price, would stay there again.
C
C,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 26 日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 25 日
Helle Krogh
Helle Krogh,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 24 日
Friendly
Megan
Megan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 17 日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 17 日
Extremely poor
I won't be staying again. No hot water for 3 days, ants in the bathroom, overall was unacceptable. Complaints ignored as well
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 16 日
Nice hotel. The room was very warm so I had to leave the window open and this led to quite a bit of noise due to my room being on the main road, however a fan was provided and this was put to good use. Thanks to the maintenance guy for lending me his extension so the fan reached my bed head. The plug sockets at the bed sides need to be changed to U.K. style….as we are in the U.K. after all!!!!
Billy
Billy,3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 14 日
Nigel
Nigel,2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 7 日
Promessa non mantenuta
Camera prepagata cancellata, promesso rimborso per ospitare collega. Niente rimborso. Colazione pessima peggio media inglese
corrado
corrado,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 6 日
Hotel Stay
When i arrived from walking from the station. The receptionist advised my room was on 2nd fllof and no lift. I was quite out of breath so she kindly gave me upgrade to ground floor room with doors opening and i could view the river. The hotel bedrooms could do with a face lift to modernise them. Also, i was on the toilet and noticed a creepy crawley on the floor so removed it to utside. Otherwise a very nice stay with breakfast.
Martin
Martin,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Florin
Florin,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 5 日
Chelsey
Chelsey,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 2 日
andrea
andrea,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 26 日
Patrick
Patrick,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 26 日
No hot water, broken minifridge, no duvet
Shocked to find out there was no hot water in the showers only when we went to shower. Asked reception staff and they told us their water boiler had been broken for a while. The minifridge also doesn’t work in all rooms. Although the staff were understanding and accommodating and let us shower in another room, it was extremely frustrating that we weren’t told this at check in. They also said they had no rooms to switch us into. We got a family room with the sofa bed and there was no duvet for the sofa bed either. Overall, an extremely disappointing stay even if the staff were kind.
Alexander L
Alexander L,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 17 日
Most disappointing. Booked as a Mercure hotel and expected Mercure standard. Air conditioning couldn’t be adjusted, both taps in the hand basin malfunctioned Paid for a double bed and were given two singles. Difficult to plug the kettle in with PowerPoint arrangement and no fridge, even though there was the space for it.