Positives:
The grounds are delightful and are very well-kept!
The staff are all lovely; all very polite and couldn’t do enough for you.
The ‘Relaxed Pool’ was a great area, and the cocktails from pool bar were great; as were the bartenders!
The ‘Lobby Bar’ was also great; the bartenders couldn’t do enough for you!
Negatives:
Upon arrival, there was a man in my room making a call on his mobile phone. The bellman spoke to him in Spanish and he left; the bellman had no English and therefore I was unsure whether the man could re-gain access etc. so I had no choice but to out my suitcase up against the door each night. Security is clearly an issue!
The room was dirty on arrival; the floor hadn’t been cleaned (I was certain of this following running my finger along it).
There was little to no hot water. There is no point in having a bath in the bathrooms as you couldn’t take a bath if you wanted one; the water temperature was tepid, at best (often, cold).
The food was mediocre. Food from buffet was of poor quality and there was an overriding taste of disinfectant; from whence I have no idea.
The A La Carte restaurants were variable. The fish restaurant was great, the Indian was poor. The steak house was also poor (don’t get your hopes up), but the Pizzeria was really great!
The internet was poor; I paid for the ‘premium WiFi’ and it was intermittent at best, and often coverage was just not there.