On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Nigel
Nigel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月28日
Clive
Clive,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月25日
This hotel is extremely run down, the reception area resembles a building site, reception was never manned.
No towels available and television not working in one of our rooms.
Avoid
Andrew
Andrew,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月19日
hotel is old and i think it needs a complete refurb
Marek
Marek,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月17日
I don't recommend this place
Razvan
Razvan,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月16日
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Niaz
Niaz,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月15日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年8月14日
AVOID AVOID AVOID! Rip Off. Dirty. No service.
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt!
The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book.
You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason.
A total rip off, they know everybody would request a refund through this portal hence they take your cash on site.
AVOID AVOID AVOID
Vera
Vera,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月11日
Very cheap, very old and basic. Ok for a night
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Ramon
Ramon,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月3日
Mayura
Mayura,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月31日
Rachel
Rachel,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月30日
Overnight stay
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Beverley
Beverley,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月15日
Harvey
Harvey,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年6月27日
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Sandrah
Sandrah,3 晚商務旅行
Expedia 真實旅客評語
2/10 不太好
2024年6月9日
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Kirsty
Kirsty,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年6月9日
Sukhbeer
Sukhbeer,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年5月31日
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Carmen
Carmen,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年5月30日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年5月28日
It was the worst place I have ever been to
I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe
I had to stay at a different hotel on the day
I would like to request a refund for my hotel please
Thank you
Rofik
Rofik,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年2月3日
DAVID
DAVID,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年12月10日
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Kirsty
Kirsty,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年9月30日
Very old and dated bed could do with being changed very old not comfortable at all
Karen
Karen,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年9月6日
The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.