Very good, peaceful and helpful for all staff, breakfast is good too
susan
Expedia 真實旅客評語
10/10 好極了
2024年12月11日
Perfect Tonic
Perfect for our stay. Close to the beach ,town facilities just right for us and my wife's assistance dog for deaf people.
Perfect tonic for all three of us
Iain
Iain,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
5 star
Fantastic hotel, people service
Amanda
Amanda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Great hotel for a weekend getaway
We had a brilliant 1 night stay with our kids to enjoy the Christmas festivities in Bournemouth. The hotel is clean with modern decor and the room was well appointed and the bed was really comfy. Our kids especially loved the pool. The hotel is well situated close to the beach and town centre. The car park was on the expensive side so we opted to park in the road which was free. Breakfast was well stocked with lots of options and the same can be said for the bar although drinks were quite expensive. This was our second stay at this hotel and we really enjoyed it.
Chris
Chris,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月26日
A very uncomfortable experience, possibly bedbugs
I was allocated room 74 for my stay.
After being asleep for about 30 minutes I woke up with incredibly itchy and red arms.
I experienced significant discomfort due to the uncontrollable itching.
The staff were very good and switched my room, where after taking a shower the itching subsided and I was eventually able to get some sleep.
I am not allergic to anything that I know of and have never had an experience like this before (I stay frequently in hotels due to work, most days of most weeks since 2018).
I am waiting on a response from the hotel but I believe that bedbugs were the most likely cause.
The staff at the front desk took my email address and mobile number in the morning when I checked out so I will see what develops from my experience.
Regardless of the outcome though, I wouldn’t risk staying at the hotel again. The discomfort I experienced due to the itching was horrible to endure. It’s still uncomfortable and tender to the touch nearly 24 hours later.
Nick
Nick,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月19日
Josh
Josh,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Friendly and welcoming form the start, thanks for a great stay!
Cheryl
Cheryl,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
william
william,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
The telephone manner of a member of staff was unacceptable when I called ahead for a reason that I
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
No heating in room. Bathroom floor showed signs of wear and unstable.
Kevin
Kevin,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
Great hotel, poor restaurant, eat elsewhere.
Hotel is lovely, really nice rooms and great hotel staff who are always happy to help.
Restaurant was really bad. Restaurant staff unfriendly and not helpful. Avoid the food and drinks. Table next to us also complained about their drink.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月30日
Helen
Helen,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月27日
A few points but in nice Area and nice food
Stay for to nights with my wife breakfast was really nice and good value for money
Stay in a Double standard room bath needs upgrading room was very clean well do chamber maids mattress was very soft not for me and need more pillows.good to see a kettle and brew kit could do with a small fridge nice to see air dryer and ironing board nice be Tv with was nice to see
David
David,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Spa weekend trip
Lovely getaway style hotel, we stayed in a deluxe room which was lovely, clean airy and fresh. The spa was great (the main reason why we chose this hotel) had a very relaxing time, we had an issue at the hotel which was out of their control but Sam on reception swiftly dealt with it, we ate in the restaurant before we left for me the food was over priced and not that great quality however everyone has different taste when it comes to food, but apart from that we will be returning to this hotel…
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
The property is in the perfect location, in town and on the beach. Our room was spacious clean/tidy in all respects.
All the staff we interacted with....at breakfast, at dinner the lounge/bar as well as on the front desk were amazing.
We had booked 2 nights and decided to stay another night, because it was such a nice place.
ENNO
ENNO,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月10日
Overall stay was ok, it’s a perfect location and a lovely hotel, buffet breakfast is fab.
We stayed for 2 nights but had them on separate bookings, advised the receptionist when we checked in and we were advised that they had tallied them together and we can stay in the same room. On our 2nd day after going for a walk we couldn’t get in our room so had to go to the reception to get the room key activated again! Also we had put the sign on the door to say we didn’t need cleaners that day, twice they just walked into the room, one was the cleaner and the other one just came in to say we should have checked out by now! Bit of a shambles really and the sign that we put on the door offered a discount in the restaurant if you didn’t need cleaners, never did get the discount!
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月4日
Ryan
Ryan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月3日
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月30日
Nigel
Nigel,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月29日
This is my 5th time staying at the hotel. I keep coming back because my daughter likes the indoor heated pool. The breakfast is always good... the dinner menu needs an upgrade but the food is tasty. The hotel is a short distant away from the beach, which is great. There are loads of other food options available, just check the map. We had a superior room. The bed was comfy and the room was clean however they were a little stingy with the tea and coffe as we only had 1 breakfast tea and 1 decaffeinated coffee. The staff was quite helpful but there was a new girl who was very very slow.. she may need additional training as she told us our room was on the 4th floor and it was nowhere close to the 4th floor.
Overall the stay was nice and we will be back because it is our go-to place :)