Older needs updating. Could tell it was cleaned but the floor was sticky. First floor reakes of smoke
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 31 日
Lovely hotel
Mostly great except for night 2 attendants did not enforce rules about children in the jacuzzi. It was a frustrating situation but overall a good stay. Polite staff very good breakfast service attentive housekeeping staff.
Michal
Michal,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 30 日
Due a refund from 8/29 - Hilton clerk made error.
I told the hotel clerk - name MIKAHLA on Aug 26 that I would leave a night early. She said fine. When I checked out 8/29 clerk LINDA said "OH NO You had to do that with hotels.com" The other clerk had MISINFORMED ME. Linda told me she was new. So what? I believe this is HILTON's responsibility to refund my one nifght. This ruined my trip at a hotel where otherwise the staff was very friendly. And I can't find a HUMAN at hotels.com. PLEASE refund my money or give me a coupon for another stay.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 29 日
Joel
Joel,6 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 19 日
Annette
Annette,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 18 日
Not up to standard
Hotel is not as well-maintained as it should be for a name-brand chain. Carpeting in elevator was gross -- that's so easy to replace that it's inexcusable.
The baseboard under the kitchen appliances and sink in both rooms I stayed in was dirty -- crumbs, food and debris from previous stays. The room was cleaned, but not in a detailed enough way.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 18 日
Everything was great except our room had no AC and the only ceiling fan didn’t work. We paid a good amount for 2 nights and it was hotter in the room than it was outside for 1 1/2 out of our 2 days. They did bring a portable AC unit down to cool the suite, but it only helped in the living room area.
Evonne
Evonne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 13 日
Janis
Janis,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 13 日
Derrick
Derrick,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Road trip
Very nice hotel and in a nice area of Cleveland. Breakfast was great. Staff was friendly.
Kim
Kim,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 10 日
Cecil
Cecil,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
Jose
Jose,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Crista E
Crista E,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Scott
Scott,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Sally
Sally,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Exceptional service
The staff was very friendly and accommodating. Sunshine helped brighten our breakfasts with her cheery disposition and personalized service. Camero helped prepare waffles, cleared the tables, and promptly refilled coffee cups while brewing new pots of coffee.
The air conditioner was not working in one of our rooms; the maintenance team quickly addressed the issue. When it was determined the air conditioning unit needed replaced, Tae and Jeremy made sure we were very well taken care of. We highly recommend staying here; the customer service is exceptional! Thank you for the wonderful stay!!
Brendan
Brendan,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Tunisha
Tunisha,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 13 日
Mike
Mike,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 10 日
Avraham
Avraham,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 6 日
Jennifer
Jennifer,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 2 日
Monica
Monica,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
Friendly, helpful staff
The people working were extremely nice and friendly. The room was clean but the curtain was hanging down and I couldn't fix it. The toilet leaked on the floor too. The power went out which was no one's fault and the workers did a good job being helpful.