Amazing front desk staff, Dee was especially good and sorted me out breakfast as they were renovating their breakfast space.
My issue was I was not informed when booking that the accessible room shares a wall with an elevator and it is very loud all day and night, very loud! Also the pool was filthy, there is scum all around the top tile and the was is so strong with either chemicals or other that it is so cloudy you can’t see your feet.
Matthew
Matthew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 22 日
Guadalupe
Guadalupe,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 22 日
When we arrived to check in, they had given our room away. They gave us a key to a different room which they told us was someone else's room, but they would just have to deal with that later.
We went to the room and upon opening the door we found another family's items in the room. Obviously occupied.
We went back downstairs, and they had to put us in separate rooms that were not joined. It was a huge inconvenience especially given it was 8:30 when we got to the hotel. The fact we reserved the room, and they just gave it away is just ridiculous.
I'm not sure why I expected good service since we were in Memphis, but it was still very upsetting.
Melonie
Melonie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 19 日
Was in town for an appointment
Hotel was nice the area was some what ok.
Devonda
Devonda,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 16 日
Rev Kevin
Rev Kevin,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 15 日
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 11 日
Lisa
Lisa,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 10 日
yun
yun,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 6 日
Nice stay
Enjoyed our one night stay. The room was very large and was comfortable. The staff was friendly and did a great job. My husband enjoyed his breakfast.
Carolyn
Carolyn,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 5 日
yun
yun,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 5 日
Hotel.com let down
The hotel was great comfortable clean. But when we got here to check-in hotel.com. Never sent the virtual credit number for our payment. After several phone calls and text with a virtual assistant.Many calls to the hotel.I had to cancel the reservations through hotel. com because the hotel after almost two hours could not check us in because they never received payment from hotel com. The hotel had our reservation.And once we canceled through, you were as able to get our rooms and pay them directly. I have used hotel.com for years. I've never had so many issues as I had trying to get our room here. Of course, we ended up spending so much time there. We did not get to do our evening meal and sightseeing in memphis.
Pegina
Pegina,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 2 日
Last minute stay/booking
We checked in late and the lady was on the phone the entire time. She only gave 2 adults 1 room key and did not explain the breakfast package we paid extra for. The lady at breakfast was supper helpful and explained it to us. She was professional and busy seemed to be short handed as it looked as if she was doing 2-3 jobs at once. Overall stay was great, room was clean. Loved having a Keurig and bottle of water in the room.
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 2 日
Not bad
Just a night stay during our travels. Room was nice, clean and convenient to some places to eat and the highway. Was not bad.
Rhonda
Rhonda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 29 日
Deyunka
Deyunka,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 27 日
Couple trip
Great stay
toni
toni,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 25 日
Florence
Florence,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
Nicholas R
Nicholas R,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 21 日
Chip
Chip,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Erin
Erin,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 10 日
Skip breakfast at the hotel!
The breakfast, that was purchased, was not explained during the check in process. Nor were the hours of the breakfast provided.
The furniture in the room was very worn. The room was clean.
When we did go to breakfast the next morning, it took a half hour to be waited on & served.