A hotel rather resting on its laurels of good reviews, charging relatively high prices but failing to take seriously feedback. Despite two separate requests before arrival for a quiet, high floor and some other smaller request none were met. The one promise of a small surprise never materialised.We were assured our room was quiet with no feedback from previous residents! The camouflaged rail track opposite ran goods trains in the night with numerous waste clearance trucks and delivery trucks making noise outside our front facing room from 5 am onwards!
The room cleaning was erratic, dust on pipes and picture frames, towels not cleared and toiletries not replaced.The evening turn down a farce ( one small chocolate one night, none the next) when we spoke to the manager he seemed disinterested and made a few perfunctory actions, but no follow up actions or genuine apologies.
What a pity for what is/ has been a top notch hotel that other than the good breakfast and service, notably Stephan, and it’s valet assistant its standards seem to be slipping.