1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
What's nearby
Playa del Carmen Main Beach - 1 min walk - 0.1 km
Quinta Avenida - 2 min walk - 0.3 km
Quinta Alegría Shopping Mall - 4 min walk - 0.4 km
Mamitas Beach - 6 min walk - 0.6 km
Playa del Carmen Maritime Terminal - 12 min walk - 1.0 km
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
Airport shuttle (surcharge)
Restaurants
Harry's Grill Prime Steakhouse & Raw Bar - 4 min walk
Aldea Corazón - 4 min walk
Zenzi Beach Bar & Restaurant - 3 min walk
Sonora Grill Prime - Playa del Carmen - 3 min walk
Mamba - 3 min walk
About this property
Playa Palms Beach Hotel
Playa Palms Beach Hotel offers a fantastic location, putting you just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can enjoy the outdoor pool, and kayaking, scuba diving, and snorkeling are nearby. Apartments feature kitchenettes, furnished balconies or patios, and flat-screen TVs. The pool and helpful staff get great marks from fellow travelers.
Languages
English, Russian, Spanish
At a glance
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 21
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Property amenities
Beach
Private beach
Beach towels
Beach umbrellas
Pool/Spa
Outdoor pool
Sun loungers
Umbrellas
Internet
Free WiFi
Parking and transportation
No onsite parking available
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Family friendly
Children stay free (see details)
Kitchenette
Refrigerator
Stovetop
Microwave
Espresso maker
Cookware/dishes/utensils
Dining
Continental breakfast available for a fee weekdays 7:00 AM–11:00 AM: USD 7 for adults and USD 7 for children
Bedrooms
Premium bedding
Bed sheets provided
Bathrooms
Shower
Towels provided
Hair dryer
Shampoo
Free toiletries
Entertainment
32-inch flat-screen TV with cable/satellite service
Outdoor areas
Furnished balcony/patio
Garden
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
Laptop workspace
Comfort
Air conditioning
Ceiling fan
Pets
No pets or service animals
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No elevators
Soundproofing
Upper floors accessible by stairs only
Designated smoking areas (fines apply)
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Luggage storage
Blackout drapes/curtains
Safe at front desk
Iron/ironing board (on request)
Laptop-compatible safe
Free bottled water
24-hour front desk
Location highlights
Near the sea
On the waterfront
Next to a golf course
In the shopping district
In the city center
In the entertainment district
Things to do
Fitness facilities nearby
Kayaking nearby
Scuba diving nearby
Golf lessons nearby
Bicycle rentals nearby
Windsurfing nearby
Snorkeling nearby
Surfing/body boarding nearby
Theme parks nearby
Water skiing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
Security system
General
39 rooms
3 floors
2 buildings
Built in 1997
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately USD 7 for adults and USD 7 for children
Airport shuttle service is offered for an extra charge of USD 100 per vehicle (one-way, maximum occupancy 4)
Policies
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen
Frequently asked questions
Does Playa Palms Beach Hotel offer free cancellation for a full refund?
Yes, Playa Palms Beach Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Playa Palms Beach Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Playa Palms Beach Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Playa Palms Beach Hotel?
Sorry, there's no onsite parking at Playa Palms Beach Hotel.
Is airport shuttle service offered by Playa Palms Beach Hotel?
Yes, an airport shuttle is available. The charge is USD 100 per vehicle one-way.
What are the check-in and check-out times at Playa Palms Beach Hotel?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Contactless check-out is available.
What is there to do at Playa Palms Beach Hotel and nearby?
Have fun with activities like cycling, kayaking, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a private beach and a garden.
Does Playa Palms Beach Hotel have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
Does Playa Palms Beach Hotel have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.
What's the area around Playa Palms Beach Hotel like?
Playa Palms Beach Hotel is located on the waterfront in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 6 minutes' walk from Mamitas Beach. Travelers say the area is walkable and good for shopping.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 1, 2024
Excellent staff
Staff was friendly and helpful. The room was nice and we enjoyed having breakfast brought to us and eating out on the patio
Richard
Richard, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 21, 2024
Very good place, awful beach
Everything was good! Clean, the location and Alfredo doing the check in was so kind.
Only the beach is not good, there are boats that don’t let you go into the ocean.
Cielito M
Cielito M, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 14, 2024
Fernando
Fernando, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 24, 2024
Beachfront boutique hotel
Lovely place and beach, quiet considering location
Leicel
Leicel, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 6, 2024
Would return
We stayed 2 nights and would definitely return. Property was beautiful, clean and quiet. The room was very comfortable, clean and decorated tastefully. Everything worked properly and we even cooked dinner one night in our kitchenette. Plenty of storage for all of our things to be put away. The pool is smaller but gorgeous and clean. The staff really want you to enjoy your stay and were available as needed to help. Stay here for the Mexico beach vibe, without the noise. Loved it.
Gwen
Gwen, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Aug 29, 2024
Great
Perfect location, close to everything, amazing beach
Eyal
Eyal, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 24, 2024
Everything was as advertised and went smooth, would definitely recommend!
Jacob
Jacob, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
Good hotel, but you can't swim in the beach because there is always boats.
Dahlia
Dahlia, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2024
I rented what is call the penthouse & the view was beautiful it was right on the beach they offer breakfast for an additional charge which I liked the breakfast was good & they bring it to your room! The staff was very friendly and helpful as well as the night guard very sweet man! The only bad thing was that it didn’t have parking but they have meter parking outside.
Gina
Gina, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 15, 2024
One of the best spots in playa if you plan on night life and or dinner
Adrian
Adrian, 1-night trip with friends
Verified Expedia guest review
8/10 Very Good
Aug 14, 2024
It was an ok stay. Did not like that the pool closes at 8 pm on our last day water was not available. It was bad.
Marisa Nevarez
Marisa Nevarez, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 13, 2024
I love Playa Palms Beach Hotel
Silvia
Silvia, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 10, 2024
The rooms at the end had a very nice view with access to the beach. It was convenient to walk at the beach. Watch for the final charges on checkout.
Jay
Jay, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 10, 2024
Loved the simple quaint feel of this place.. great location close enough and far enough from all the action. Pool was small but still great. Room was perfect!
Arlene
Arlene, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2024
Chayakan
Chayakan, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 7, 2024
Traneice
Traneice, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 4, 2024
Fabulous. What a beautiful place. Hope to be back again.
yitz
yitz, 4-night romance trip
Verified Expedia guest review
6/10 Good
Jul 26, 2024
It was ok, but the installations needs a little update.
Brenda Abilene Valenzuela
Brenda Abilene Valenzuela, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 26, 2024
Raquel
Raquel, 3-night trip
Verified Hotels.com guest review
6/10 Good
Jul 25, 2024
Erica
Erica, 3-night trip
Verified Expedia guest review
8/10 Very Good
Jul 19, 2024
Property needs more love to keep functioning.
Nayla
Nayla, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 19, 2024
Maria
Maria, 8-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 17, 2024
Nice spot on the water
Hotel was perfect for me. No frills but very comfortable, safe, on the water, and close to everything. Some discos nearby but I couldn’t hear any of the noise. Staff was friendly. People complain about getting in the water with the boats tied off, but I had no problems and really enjoyed swimming in the warm ocean water.
John
John, 5-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 13, 2024
Easy process and drop off from transportation. Kind night person to let us in super late. Just hot, but it is summer.
Meredith
Meredith, 1-night trip
Verified Expedia guest review
2/10 Poor
Jul 12, 2024
We were supposed to go there day of hurricane. I have tried to call them more than ten times, but did not answer. Then someone pick up the phone next day, and said it is safe to come in-spite of government warning.
They only cared about money, and they even didn’t refund us. Knowing we are overseas visitors they said we can come on another day.
They also said, we can and if hurricane hit the hotel they will transfer us to another facility.
Our hotel staff in Merida advised us not to go to Playa, and also same afternoon public bus transport was ceased.