I have stayed at the NYLO Las Colinas many times and every stay was stellar. This was my first time at the Plano NYLO and I will not go back.
Bar closed early on a weekend night because nobody was there (until we showed up). We ended up finding somebody and she was nice enough to get us a couple of drinks. We were able to sit by the pool but could not get in pool because it was closed. I have sat in the Las Colinas pool well past midnight, but Plano was closed.
AC was leaking onto the floor in the bedroom and got some of my belongings wet.
But the big issue was that when I charged our drinks to the room, something in their system got messed up. Nothing to do with me. They called our room and woke us up Saturday am but we didn’t answer. So they called my mobile. I went downstairs and the lady seemed to be able to get it to work fine without issue. I thought that was the end of it. We checked out and then they chased me down in the parking lot because their system didn’t process the payment, but I could see it on my Apple card transaction list and it had worked fine. I kept showing them and they clearly did not know how to work their own system. So I spent 15 minutes trying to leave while waiting on them to figure it out. Their solution was to charge me twice and said the extra charge would drop off. I told them they should just comp the drinks and let it go because they had already irritated me by not knowing how to work their own system, waking us up, and wasting our time.
eric
eric,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月18日
Simon
Simon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Clean and fun!
Fun getaway for a night. Good bar atmosphere and clean, trendy room!
christina
christina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Great Stay
I’m always impressed with the NYLO and their exceptional service and able to book the same day after my original lodging fell through at another hotel in the area.
Denise
Denise,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月15日
Karen
Karen,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Great location to restaurants and shopping. Enjoyed our drinks at the bar. Would definitely stay again.
Linda
Linda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月27日
Good value
We were just having a staycation and decided to stay at NYLO. Price was awesome! The room was perfect! The staff at the front desk was very friendly! We would definitely stay here again.
Chad
Chad,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Ok hotel stay
My stay was OK. The lighting in the rooms is not good at all, and the toilet in my room was very loud and made noise like every hour. The decor was nice and I loved the location, but I would probably not stay here again.
Whitney
Whitney,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月13日
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
John
John,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Matt
Matt,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月8日
Steven
Steven,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Chad
Chad,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Gracie
Gracie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Hang
Hang,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
I'll be back.
The entire staff was amazing. Exceptional professionalism, service, and very pleasant to interactions. The room was comfortable as was the bed provided. This room was likely the quietest I've ever stayed in. The bathroom sink was a bit awkward - shape, size, placement. Great location with regard to eating establishments. Fitness room was very clean and equipped.
Kenneth
Kenneth,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月23日
This hotel did not even have any toiletries and the phone was not working, although the hotel staff tried their best to help me, but I rather stay at ramada inn or holiday inn.
the bathroom and the sink or so small and I paid $137 for this crappy room
sheela
sheela,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Great stay
Great hotel.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月15日
Very poor service
Reserved a Jr suite. Room was not available at check in and staff did not have the ability to correct. Was downgraded and charged full price for the downgrade. Entire hotel is concrete. Floors, ceilings, walls. I get the industrial vibe, but this was more like an oversized prison cell. Very little light and the A/C could not keep up with the room. Manager was never available during check in or checkout. We will never be back.