Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.
Edward
Edward,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
Mikayla Mae
Mikayla Mae,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 28 日
The resort was beautiful and we really enjoyed the all inclusive food and bev. There were a couple things broken in our room that never got addressed after letting staff know twice and we had a medical emergency that could have been handled better as well.
Britney
Britney,5 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 22 日
Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience.
We ended up leaving this resort and booking else where.
Leslee
Leslee,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 5 日
Maria
Maria,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Araceli
Araceli,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 8 日
Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.
teresa
teresa,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.
James
James,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 25 日
I loved the staff. Cici at the pool. April, Alan Alex Carlos.
I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage.
I would not rush back.
Adrian
Adrian,9 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 19 日
Segunda ves ke la visito , y ha cambiado un poco, no me parece correcto ke cobren por usar el sauna teniendo todo incluido entiendo ke hay huéspedes ke son privilegiados al tener la membresía, otra de las cosas las reservaciones a los restaurantes ya ke tratas de hacer una reservación y generalmente no tienen lugares incluso tratando de reservar con dos días de anticipación, hace 5 años ke fui por primera vez y todo trabajaba mucho mejor, aun así volvería otras veses
Salvador
Salvador,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 18 日
Great ocean, pool, and overall amenities !
Joseph James Izworski
Joseph James Izworski,9 晚好友同遊
Orbitz 真實旅客評語
2/10 不太好
2025 年 3 月 4 日
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
Mark
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 3 日
Mark
Mark,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 1 日
Buffet was closed for most of the trip because of multiple people getting sick eating there. Had no running water for over 48 hours in two separate buildings of rooms. Toilets were over flowing because you couldn’t flush them, no showers, no brushing your teeth. But when staff was asked about it, you couldn’t get any type of answer as to when the problem would be fixed. Our group ate off the all inclusive resort more often than not to avoid potentially getting sick from under cooked food or unsafe handling of food
Jacob David
Jacob David,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 28 日
Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!
Lori
Lori,10 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 27 日
We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!