Stayed at this hotel 3 times now. Can not fault the service. They go above and beyond where they can for there guests.
Day of arrival, unfortunately room took a hour longer than check in time than expected, was offered complementary lunch whilst I wait due to the delay. Luggage was bought to the room and I misplaced my lock key- hotel staff kindly helped by breaking the lock off for me!
Rooms were always cleaned thoroughly and sheets changed upon request. When I called from the room for anything, wait time was minimal! They were always as quick as they could be.
Breakfast buffet, selection of food! Loved it my favourite part of the morning!
Pool staff extremely helpful and always asking if you needed anything.
Spa staff, can’t fault the massages and reasonably priced (previously stayed at another hotel due to this hotel being booked up - I still came to this hotel to book my massage, that’s how good it was and the service).
Hotel valet - always very polite, unintentionally kept leaving the panroof and windows open but they would always kindly close when parking the car, minimal wait time went requesting for my car.
One occasion during my stay my car wouldn’t start outside the hotel - the staff were great with helping the mechanics push the car round the back parking area.
The door men, day/ night security always very friendly, welcoming and chatty!
Overall another brilliant stay! & Definatly will be back!
