It is better to purchase the cheapest roon you need. The serenity pool view rooms are wonderful, but we really had to argue a while to get the Serenity view room that we pre paid extra for.
Joyanna
Joyanna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
The resort is five star. Excellent service and very attentive to the needs whether it is on the beach or pool side, or in the resort
Vegas negative was the horrible music that was played out at the pool and the beach. Most of it was very high paced beat techno music . Save that for Miami Beach
Kristofer
Kristofer,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
akosua
akosua,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Courtenay
Courtenay,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
margaret
margaret,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Beautiful property
Ann
Ann,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月2日
Emmanuele
Emmanuele,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月29日
Uncomfortable situation
Despite being a good hotel in terms of facilities, the feeling my wife and I got was of discomfort.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月24日
I booked this room on expedia using a discover card, however, when I checked in, I was told the hotel didn't accept the card. I think there needs to be more communication between the hotel and expedia. What if that was the only card that I traveled with? Overall, the property was nice and I felt safe. The morning of checking out, my card was charged an additional fee even though I had a credit which was to be applied during checkout. Suffice it to say, the security and that addt'l charge is still pending on my card.
Lakeisha
Lakeisha,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Excelente servicio! Muy recomendado, todos muy atentos y serviciales...
Luis Angel
Luis Angel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Adam
Adam,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月19日
Urvashi
Urvashi,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月19日
Angela
Angela,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月18日
Overall a beautiful property and nice stay. Unfortunately, cash was stolen out of my wallet by staff in our room. Manager Karol C and security got involved, investigation and interviews with their house keepers were done, nothing was found, and management explained to me there was nothing else further they could do but to escalate it to a different company they use for these types of situations if I desired. I asked them to initiate a case for me, but still haven’t heard back. I was initially told they would not be able to compensate me for my loss, supervisor Larissa called me the day of check out and honored partial credit back to my room. I would not have expected this type of service with this resort and was not impressed with how everything was handled. It put a damper on our stay, and made us on edge and weary of their staff. So my recommendation is to definitely use the safe!
Amber
Amber,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月18日
I booked through Expedia and it said all taxes and fees were covered however upon arrival they said I still had to pay resort fees. Spoke to Expedia who confirmed that all fees were already paid for and the hotel would be reimbursing me after check out. I went to check out and they said they would not reimburse me resort fees claiming the ones paid to Expedia didn’t count, and would only reimburse for the incidents deposit.
Tatiane
Tatiane,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
We always love the cozy welcoming, staff is super friendly and always makes us feel like home
Irasema
Irasema,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
Beautiful property. The pools are great and staff is awesome too.
christina
christina,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月17日
Bar staff wasn’t too attentive on palapa stools in the middle pool area -it took a long time to order from them. Other Pool staff was good and timely and attentive. Foods overpriced at resort. Would be nice to be able to eat at the resort if more affordable. Javier’s was never busy - we heard because the prices. Beautiful restaurant and area just overpriced so we only had a drink each which was pretty expensive and that was near $70 for 3 margaritas. Not all inclusive and they make it hard to eat and drink there with the high prices. Room had 3 people but amenities were for 2 ppl. Needed extra glass towels coffee cups etc. each day. Been twice but probably won’t return to this property unless the price can’t be beat. Not a timeshare or points owner. Wish I could say I loved it because it’s beautiful but we visit often and other resorts have been more pleasant for us. Resort is clean.
Debbie
Debbie,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月14日
Clean, curteous staff, well maintained.
Peaceful and relaxing
RUBEN OCHOA
RUBEN OCHOA,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
Loved this place!!!!!!!,..everything was georgous!!👌
ABUNDIO
ABUNDIO,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
The place is absolutely beautiful. The upkeep on this property is amazing (Maintenance Fees). We stayed in the 3 bedroom penthouse and it had amazing ocean/pool view from any window. The service was excellent!! The only negative experience I had was at check in, we arrived right at 3pm and our room was not ready, it was not ready till after 5:30pm (Waiting in a non air conditioned lobby for 2 1/2 hours at 100 degrees tends to get people a little edgy ( Several guest waiting as well). General manager Sebastien Arnaud should have a plan to manage this customer experience better, ignoring customers at check in should not be a best practice.