It is better to purchase the cheapest roon you need. The serenity pool view rooms are wonderful, but we really had to argue a while to get the Serenity view room that we pre paid extra for.
Joyanna
Joyanna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
The resort is five star. Excellent service and very attentive to the needs whether it is on the beach or pool side, or in the resort
Vegas negative was the horrible music that was played out at the pool and the beach. Most of it was very high paced beat techno music . Save that for Miami Beach
Kristofer
Kristofer,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
akosua
akosua,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Courtenay
Courtenay,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
margaret
margaret,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Beautiful property
Ann
Ann,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月2日
Emmanuele
Emmanuele,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月29日
Uncomfortable situation
Despite being a good hotel in terms of facilities, the feeling my wife and I got was of discomfort.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月28日
We had a flight cancellation, so chose to stay here for one night. It was such a fantastic property, we're already planning to go back here. The cleanliness was like no other, and the staff were so polite and courteous. Room was spacious, with great fixtures and excellent upkeep. The grounds are spotless, and there's absolutely no fighting over day beds or loungers around the pool (they have a great policy posted). There are plenty of options for families to lay out, or enjoy the suspended day beds on the beach. Every corner of this property is beautiful, clean, and well-maintained.
My only complaint was the rigid 11:00 am checkout time. I should have the option to pay a small fee for 1-2 hours later check-out.
Bobak
Bobak,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Dustin
Dustin,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Horrible bellman
They pushing you to use they transportation only if you use Uber and taxi they r not allowed pick from hotel and walk outside also most bellman rude and disrespectful
Over all hotel perfect
ephrem
ephrem,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月24日
I booked this room on expedia using a discover card, however, when I checked in, I was told the hotel didn't accept the card. I think there needs to be more communication between the hotel and expedia. What if that was the only card that I traveled with? Overall, the property was nice and I felt safe. The morning of checking out, my card was charged an additional fee even though I had a credit which was to be applied during checkout. Suffice it to say, the security and that addt'l charge is still pending on my card.
Lakeisha
Lakeisha,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Excelente servicio! Muy recomendado, todos muy atentos y serviciales...
Luis Angel
Luis Angel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Adam
Adam,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月19日
Urvashi
Urvashi,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月19日
Angela
Angela,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月18日
Overall a beautiful property and nice stay. Unfortunately, cash was stolen out of my wallet by staff in our room. Manager Karol C and security got involved, investigation and interviews with their house keepers were done, nothing was found, and management explained to me there was nothing else further they could do but to escalate it to a different company they use for these types of situations if I desired. I asked them to initiate a case for me, but still haven’t heard back. I was initially told they would not be able to compensate me for my loss, supervisor Larissa called me the day of check out and honored partial credit back to my room. I would not have expected this type of service with this resort and was not impressed with how everything was handled. It put a damper on our stay, and made us on edge and weary of their staff. So my recommendation is to definitely use the safe!
Amber
Amber,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月18日
I booked through Expedia and it said all taxes and fees were covered however upon arrival they said I still had to pay resort fees. Spoke to Expedia who confirmed that all fees were already paid for and the hotel would be reimbursing me after check out. I went to check out and they said they would not reimburse me resort fees claiming the ones paid to Expedia didn’t count, and would only reimburse for the incidents deposit.
Tatiane
Tatiane,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
We always love the cozy welcoming, staff is super friendly and always makes us feel like home
Irasema
Irasema,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
Beautiful property. The pools are great and staff is awesome too.