The bathroom was not very clean. All the staff from reception to bar and restaurant were very nice, generally very young and they so needed to be trained properly. Lack of training resulted in terrible service, wait times and getting things wrong.
Edward
Edward,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
The room was large, comfortable and clean. Food was good but we didn’t bother on one evening as there was an hour and a half wait for bar food. The TV in the room had some issues. Also, although I totally agree with the ‘light touch’ room cleaning (not changing towels, sheets or cleaning every day), it would be nice if the cups were changed.
Stephen
Stephen,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
adam
adam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 14 日
Lovely welcome on reception. Room laid out with extra bed as booked for 3. Great stay, unfortunately didn’t have time to use the extra facilities as car broke down so we had to use trains to get there at short notice. Will book again tho so we can take advantage of them.
Darren
Darren,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 13 日
Stuart
Stuart,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Luxury room
Amazing room and facilities.
Wasim
Wasim,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Darren
Darren,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Peter
Peter,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 5 日
Check in good with Sam, bit confused finding room plus lifts not working no map, no water in the room no fridge basic TV package nothing exceptMarco Pierre white restaurant on site, nothing for kids to do, in all breakfast £20 per person
Kurt
Kurt,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Elliot
Elliot,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 30 日
Disappointed
We booked a junior suite, the AC was broken so we were downgraded to a regular room
The beds are very hard
The housekeeper threw our bed covers over when she cleaned our rooms - didn’t properly make the bed - didn’t hoover the floor - crumbs from previous guests. Overall it was disappointing
Sophia
Sophia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Lovely location
This is wonderful property very convenient to Bristol airport (so on the flight path, some flight noise in the morning). Beautiful building on a gorgeous property. Staff were friendly (well most of them) The room was nicely laid out, bed comfortable, great pillows & bedding. Breakfast was amazing!
Rose
Rose,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Fabulous! Would revisit happily, only shame was we got there late and left early (airport stay over) - gorgeous hotel though, something for everyone.
Chloe
Chloe,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Colin
Colin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Favourite short break of the year
One of my favourite short breaks days ever. A beautiful location with fantastic facilities you must visit the restaurant because the steak is to absolutely die for. Very close to Chedder gorge, not too far from Bath or Bristol. The scenery was so pretty. Plenty of parking. Spa facilities were absolutely excellent. The staff are very accommodating friendly and helpful. We had a last minute change of circumstances which meant that our daughter had to come with us so they supplied a rollaway bed at no extra cost our daughter even ate for free. We really couldn’t have asked for more oh and cookies upon arrival, I’m sorry what ! Great touch.
Brian
Brian,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 28 日
Great location
Overall our stay was great and in an ideal location.
The rooms were comfortable and clean and the staff provided a great service.
The pool and jacuzzi was not as warm as expected despite being advertised as a heated pool
Also their was limited gluten free options in the bar restaurant and breakfast which was a little disappointing.
Lindsay
Lindsay,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Tom
Tom,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 21 日
Poor
Very disappointed with my stay. They couldn’t check me in cause they couldn’t find my order and then we went to our room 202 and the bed was wet from someone wee in it
Taylor
Taylor,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
It was a lovely stay the bed was very comfortable and the staff were all very nice and friendly
Laura
Laura,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 18 日
Review of Hotel
We were very disappointed with the allocation of the room that despite sone wonderful views from hotel, we were put in a room where the view was a walk & bushes. The hotel sits on a cliff so floor 2 is ground floor and our room was 2 floors into basement.
The manager and staff told us that there were no other rooms available, however on us kicking up a fuss they found us a room one floor up with view of car park.
This is one hotel which I believe over promises and under delivers. Ask specifically about scenic rooms otherwise you will be lumbered with a room at the back.
Useless Staff, don’t expect much sympathy or support from them.
kenmorjaria
kenmorjaria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 17 日
Zoe
Zoe,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
A let down
Not Hilton quality
The bed was rock hard, to the point I would wake up with pressure point pain on hip and shoulder
The safe didn’t work - so I had to bring our valuables with us. Front desk said maintenance was “off for the weekend”
The faucet in the sink was also broken and kept turning off
The AC was set to 20 Celsius and still it wasn’t cooling
We weren’t able to use our free drinks coupons
Dinner be night was absolutely diabolical
The meat was so dry it was difficult to swallow
We suspect it was the pork loin left over from Sunday lunch roast
A lot of service staff, but only a few were efficient and knew how to serve
The pool area was over crowded - as locals buy memberships to the gym which gives them access to the pool
Their were zero lounge chairs, the pool was hot and crowded
Outside on the terrace the wasps were out of control, which made it impossible to sit out there
The fountain area had some canvas chairs but zero shade or umbrellas - This was an absolute wasted space and a shame as it was tranquil - aside from the rowdy crowd of parties that left all of their own drinks and food on the tables
After 2 hours still no one came to clean it
The bar area was freezing to the point of shivering uncomfortably
It has so much potential and so little to offer at the moment