Although I didn’t have the chance to stay at Ben Wyvis Hotel due to a maintenance issue, I was thoroughly impressed with their commitment to customer service. As soon as the problem was realized, they proactively reached out via email and phone to ensure my tour group was accommodated at a nearby property. They took care of all the details, making what could have been a stressful situation completely seamless.
Thanks to their efforts, we stayed at the Highland Hotel, which turned out to be a lovely alternative. Situated at the top of a hill with views overlooking part of the town, it provided a welcoming and comfortable stay. The staff was friendly and helpful, and the included breakfast was a great way to start the day.
While I can’t speak to the experience at Ben Wyvis firsthand, their dedication to ensuring guests were well taken care of speaks volumes about their hospitality. If I ever return to the area, I’d certainly consider staying with them.