The front desk staff was very unfriendly (rude) and not helpful at all. We received no information on the resort when we checked in and had to rely on an app for a map, dining hours, and general information. We were never told about the Village area for shopping nor were we informed about the entertainment. We were there a week but could only visit the restaurants 3 times...the rest of the time we had to go to the buffet which literally had the same bland food everyday and night. We had to seek out all information. We requested blankets several times and never received them. The air conditioning was stuck on high due to a broken thermostat that we requested numerous times to be fixed. After 4 days and many complaints we were moved to another room. It was nearly impossible to get items replaced from housekeeping. They would take the used bath towels and bath mat but not replace, even after calling multiple times and requesting the items. I have traveled to Jamaica many times and like to stay in different areas and check out different resorts and this is by far the worst I have ever been to. If you are looking for an affordable, great place in Jamaica for a vacation, do not stay here! I will be returning to Iberostar Rose Hall Beach for my visit next year. Iberostar has always been amazing!