My wife had stayed a few years ago and so for our 20th wedding anniversary we booked for a few nights and expected a high standard all round. The drops in standards were huge. The room was dusty; every time you asked for something what came back was wrong and the overall deterioration in service was poor. The lady at breakfast did not say hello and based on her manners should not have been involved in customer facing hospitality in any kind.
The hotel kindly made a fuss of us for our anniversary with some free cocktails and a bottle of fizz which was really nice but it was spoiled by the lack of attention to detail.
