Staff was ok, not very friendly, food was less than ok, the Italian restaurant is terrible, all equipment on the gym was broken, I don’t recommend this hotel
earley
earley,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月31日
Average
It is not really a 5 star hotel. It is Ok but worn out and some areas need renovation.
It is expensive because it is close to states. For this sort of money you can get 2-3 better quality in Asia.
The worst part was the „infinity club”.
Huge men looking really doggy trying to convince you to get the membership. Don’t fall for it.
That’s the main reason for „average” and a reason why we will not be back at this resort.
Food was great!
Jakub
Jakub,10 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月2日
Disappointed
The hotel is dated, very crowded and not clean (beach area, pool area, etc.). I would not stay there again. They didn't even put enough towels and paper towel in my room, which to me is a basic and really important service.
Dariella
Dariella,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Cesar
Cesar,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月25日
SEE B
SEE B,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月21日
Muy caro
Demasiado caro para la calidad de los alimentos y bebidas
Gerardo
Gerardo,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Bad experience
Very bad room quality, broken shower, no wayer pressure. Very loud hard to sleep.
Rafael
Rafael,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月10日
침대가 너무 작아요 큰 딸은 불편한 소파에서 2일동안 자야했고 식당들마다 서비스는 너무 느리고 사람들이 의욕이 없음 식당 입장시 마다 방번호 체크를 했고 인피니티 회원 전용이 많았고 일반 투숙객은 아침식사도 한곳 뿐임 점심식당도 거의 없고 4인 예약인데 타올도 준비해 두지 않음 식당에서도 안내를 잘 안해줘서 불쾌했음
Sutae
Sutae,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Roberto
Roberto,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Juan
Juan,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月27日
Lin
Lin,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月27日
Cyrus
Cyrus,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月26日
Anthony James
Anthony James,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月25日
Eri
Eri,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月25日
Adhish
Adhish,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Todo excelente
Alvaro
Alvaro,2 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年11月24日
The infinity membership people trully ruined our vacation from day one we attended a 3hr sales meeting where they tried to sell us a membership and when we refused to buy it they were rude practically spit on our faces. This was our first time in cancun soo we were not aware of what this 90 min meeting was going to be about. After we refused to purchase membership it seemed that they told everyone there and we weren't treated nice anymore we weren't greeted at all. There's a few people that work in the restaurants and bars that were really nice to us the #1 was Armando waiter at Big Ben's Feliciana at buffete. 2 really rude worker where karen at grab and go and janeth at the ice cream and candy place totally ignoring you if you're not white # gringo . Some descrimination for other races. Other than that the food was good the waiters at restaurants very nice. Drinks are watered down the rooms are outdated. .the evacuate alarm goes off all the time in the middle of the night. It rained a couple days and there were leaks everywhere.