It was not our first stay, arrived Friday at nnoon at El Conquistador. We had a flooding at our room, called front desk and housekeeping. We had to wait 2 hours until they properly responded and moved us to another room. Once we got the new room, we had dinner in the hotel. When we got back to the room the shower water was so hot and no cold water- that we couldn’t take a bath. Saturday morning day we departed the hotel and no one cared. Had prepaid and did not received refund.
Unfortunately, the hotel didn’t take the minimum reasonable attention to the situation.