They cancelled our booking. And 2 other couples we were meeting there.
And then you reminded me in the run up to the weekend that we had a booking adding insult to injury.
Now you want a review.
Shambolic is all i can say.
Jane
Jane,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023 年 10 月 15 日
Dean
Dean,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023 年 9 月 4 日
Charlotte
Charlotte,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023 年 9 月 4 日
Reservation cancelled a week before our stay - very disappointing & frustrating, as booked so we were within walking distance of family wedding. However, Hotel.com were able to book us alternative hotel, just a slightly longer walk. At such short notice there was not much availability.
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023 年 8 月 30 日
Deborah
Deborah,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023 年 8 月 30 日
Aditi
Aditi,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023 年 8 月 29 日
Booked this for a weekend break as it was my 1st time visiting Bristol. Central location to the main city and a 10 minute walk to the bars and restaurants. Service at the hotel was terrible. The hotel operates on WhatsApp so you aren't actually able to call the reception for any room service. The privilege room was spacious which comes with a stock mini fridge by stocked it meant 3 cans of coke no refills no water in the room you had to walk down to the other side of the lobby area to refill a glass jug. The shower in the room kept blocking because clearly the drains hadn't been cleaned. Messages were sent on WhatsApp to the hotel for refils on the mini fridge with a reply sent back to us advising that we use the water fountain if we needed any drinks. The check in was a joke with the staff member asking us for an additional £160 stating we had only reserved a room. We showed her the email which confirmed we had already paid for the room in full. Breakfast is basic 2 days in a row basic items such as beans and crossiants had run out. The exterior of the property is also basic situation infront of a subway which some local shops nearby with a lot of weirdos hanging around. The cleaning staff aren't the best either the room was cleaned however no additional stocks of basic items such as toilet paper shower gel or shampoo were restocked. Wouldn't book again no interest in customers more concerned with how to fob them off.