The staff tried their best. The property is under renovation, which was not disclosed when I made the reservation. There is no pool, and breakfast was moved into a small conference room all the way across the hotel from the lobby. They did not stock the rooms without constant requests. They were short-staffed, so my spouse had to go get the clean towels from the front desk. With all the changes, handicap accessibility was at a minimum. I was there based on a referral from the local hospital, I under went major surgery, they did not make any adjustments based on this even following a discussion. It snowed the night before our departure and they didnt even clear their sidewalks.