The check-in was smooth, but neither the hotel nor amenities were explained to us. We also couldn't find a guidebook in the suite, so we were unsure of things like pool hours and how to work the fireplace.
The room was mostly clean, but there were items left in the freezer from a previous guest, so that raises questions.
The room was mostly comfortable, though quite outdated and in need of updates.
I could hear other guests in the room above us, including their tv at 11:30pm.
They only do housekeeping every 3 days, and thus a family of four will quickly run out of supplies such as coffee; they do not even offer turndown service.
The breakfast service wasn't too bad. They had some hot and cold options. Be advised that they have a very hard cut-off time so do not even think about asking for a packet of cream cheese about 3 minutes after cut-off, or you will be denied and then spoken to in a very condescending tone by the girls working there.
The pool area was nice and the kids had fun on the waterside.
Overall I don't feel that I received good value for the room price, but as I said, the kids enjoyed the waterside.