Windows were open in room when we checked in so it was cold.
Booked a twin room but we received a double room, spoke to reception and were told that it was hotel.com’s fault, nothing they could do.
Pillows were very hard, had no give in them.
The curtains weren’t blackout so room was still very light in the middle of the night
Overall, didn’t get much sleep, not the best experience.
Alex
Alex,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 30 日
Super friendly staff, reasonable food, rooms a bit dated but the ground floor areas were great - this used to be a 5* hotel and you can tell by the quality of the public areas. Great health club. Ace location to get in and out of Newcastle in a cab.
Nichol
Nichol,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 30 日
Excellent staff, friendly and efficient
Charles
Charles,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 26 日
Yes it was spot less and staff very helpful
David
David,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 23 日
Nice rooms, friendly helpful staff, good location, nice food. Will use again….
Malcolm
Malcolm,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 23 日
Used this place a few times, nice staff, clean rooms, always a good stay.
Malcolm
Malcolm,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 11 月 18 日
Lovely staff
Margaret
Margaret,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 16 日
Sorry didn’t have breakfast
Antony
Antony,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 11 月 16 日
We understood we booked a double cosy room, but the curtains were hanging on for dear life, the main radiator did not work in our room, even though the reception lied and said it would turn on at 5.30pm. In the room was an oil radiator which we had on but it didn't warm the room at all, said radiator had a missing wheel too.
The mattress was awful and were only provided 1 single rock hard pillow each.
It was a room where it was cleaner to leave your shoes on.
The only plus was they were instant hot water in the bathroom and thank goodness as we had to have a hot shower to try to get warm.
Room was 503.
Would definitely not recommend, unless you want cheap & cheerful stag do accommodation, then it would be perfect!