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Mercure Queenstown Resort

4.0 star property
Ski hotel with ski shuttle, near Lake Wakatipu

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
2 restaurants, breakfast served
In-room safe, individually furnished, desk, blackout drapes
Aerial view
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Nestled near Lake Wakatipu, Mercure Queenstown Resort offers an eco-friendly retreat with a coffee shop and lush garden. Enjoy the hotel's two on-site restaurants for breakfast and dinner, or unwind in the sauna or spa tub after a day of skiing via the ski shuttle.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Gym
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness center
  • Sauna
  • Self parking
  • Children's pool
  • Hot tub
  • Room service

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
$114 nightly
The total price is $131
Oct 23 - Oct 24
Total with taxes and fees

Why we love this property

Culinary paradise awaits
Taste adventure at 2 restaurants, a cafe, and the bar. Indulge in ocean-view dining, private picnics, in-room champagne, and vegan options.
Luxurious sleep zone
Slip into soft bathrobes before drawing blackout drapes for perfect rest. Each room boasts curated furnishings and champagne service.
Ski paradise at hand
This hotel offers nearby skiing and snowboarding. Ski shuttles, equipment rentals, and lessons make it easy. Unwind in the hot tub after slopes.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 King Bed, Garden View

In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 256 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 312 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 301 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View | In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 267 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
  • 299 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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Daily buffet breakfast (NZD 30 per person)

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  • Free WiFi
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9.0 out of 10, Wonderful, 1,012 reviews
$145 nightly
The price is $167
Nov 3 - Nov 4
Total with taxes and fees
Rendezvous Heritage Hotel Queenstown
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About the neighborhood

Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • Skyline Queenstown - 3 min drive - 1.9 km
  • Kiwi and Birdlife Park - 3 min drive - 1.9 km
  • Queenstown Mall - 3 min drive - 1.9 km
  • TSS Earnslaw Steamship - 4 min drive - 2.3 km
  • Queenstown Gardens - 10 min drive - 3.3 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive
  • Ski shuttle (surcharge)

Restaurants

  • ‪Saigon Kingdom - ‬3 min drive
  • ‪Pub On Wharf - ‬4 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive
  • ‪Atlas Beer Cafe - ‬3 min drive
  • ‪Rydges Hotel - ‬17 min walk

About this property

Mercure Queenstown Resort

Mercure Queenstown Resort features a ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests can take a dip in the outdoor pool or grab a bite to eat at South Eatery Restaurant, which serves dinner and is one of 2 restaurants. A bar/lounge, a fitness center, and a hot tub are other highlights. Ski storage is also available. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 148 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (NZD 15.00 per night)
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options
DONE

Offsite

    • Ski shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu
  • Pool gate

What to do

  • Private winery tours
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference space (3272 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Ski storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Hot tub
  • Sauna
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Ski

  • Ski shuttle (surcharge)
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 50-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Phone

Food and drink

  • Champagne service
  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 32 per person
  • Ski shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 percent

Children & extra beds

  • Rollaway beds are available for NZD 65.0 per night

Parking

  • Uncovered self parking costs NZD 15.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort offer free cancellation for a full refund?

Yes, Mercure Queenstown Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Queenstown Resort?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Mercure Queenstown Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Queenstown Resort?

Yes. Self parking costs NZD 15.00 per night.

What are the check-in and check-out times at Mercure Queenstown Resort?

Check-in start time: 2 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Mercure Queenstown Resort?

No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (3-min drive) and Skycity Queenstown Casino (4-min drive) are both nearby.

What is there to do at Mercure Queenstown Resort and nearby?

Have fun with nearby winter activities like cross-country skiing, snowboarding, and snowmobiling, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Mercure Queenstown Resort also has a sauna and a fitness center, as well as a picnic area and a garden.

Are there restaurants at or near Mercure Queenstown Resort?

Yes, there are 2 onsite restaurants, featuring ocean views.

What's the area around Mercure Queenstown Resort like?

Mercure Queenstown Resort is in Fernhill, a short 5-minute walk from Mt Crichton Loop Track.

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Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

View
Service staff
Room
Parking
Breakfast
Bed
Location
Towns
Lake
Children

What guests liked

  • Breakfast was consistently described as delicious, good, great, and amazing with many guests enjoying the buffet options. (16 reviews)
  • The pool was a highlight for many guests, with kids loving it and adults appreciating the hot spa. (4 reviews)
  • The spa access was lovely and a great addition to the property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Good location
Nick, 3-night trip

8/10 Very good

Great location and room had breathtaking views of lake and mountains. Only downside was restaurant. Service was slow, disorganized and food was cold. Only tried it once but was unwilling to give it another go. Plenty of great placed downtown.
Paul, 2-night trip

8/10 Very good

Loved the lakeside room, view was spectacular of the lake and mountains. Comfortable with two queen beds for the three of us. Shame they do not have a airport shuttle bus, while there is a bus service, it is min $10 per person from the airport which drops you near the hotel. Ok if you have only carry on bags.
Raphael, 5-night trip

8/10 Very good

Friendly staff and nice environment.
Paola, 2-night trip

8/10 Very good

Nice location,good size rooms
Varsha, 4-night trip

8/10 Very good

Friendly staff, check in was efficient.
Carol, 1-night trip

8/10 Very good

Stunning View

Beautiful position and stunning view.
Maria, 1-night trip

4/10 Fair

Disapointing stay

Place is getting to look dated, needs a good renovation. $15 a night to park is sheer greed.
B J, 3-night trip

10/10 Exceptional

Great. We enjoyed our stay.

The stay was great. Thank you
3-night trip

10/10 Exceptional

View from the room is awesome
Shaijas, 1-night trip

10/10 Exceptional

Great location, 4 minutes drive to the city centre. Great amenities and ensure you get lake/mountain views as it’s spectacular. Nice food and happy hour drinks
hilda, 2-night trip

10/10 Exceptional

Exceptional staff, beautiful property and view of the lake!
Lisa, 1-night trip

10/10 Exceptional

Highly recommended
KULDEEP, 3-night trip

10/10 Exceptional

Well maintained property. Bed can do with some upgrade.
Sugianto, 5-night trip

8/10 Very good

Need to provide car parking
Dharma, 1-night trip

10/10 Exceptional

Excellent!
Belinda, 3-night trip

10/10 Exceptional

Excellent hotel.
PAULO, 3-night trip

10/10 Exceptional

Loved the pool & spa!
Natasha, 1-night trip

10/10 Exceptional

We had a fantastic stay at Mercure Resort Queenstown! The staff were absolutely amazing—warm, helpful, and always ready to go the extra mile to make our stay comfortable. The real standout, though, was the view. Waking up to sweeping vistas of Lake Wakatipu and the surrounding mountains was nothing short of breathtaking. The rooms were clean and comfortable, and the overall atmosphere of the resort was relaxed and welcoming. Highly recommend for anyone visiting Queenstown—this place made our trip extra special!
Keryn Aimee, 5-night trip

10/10 Exceptional

Love the location, staff great.
Grant, 2-night trip

8/10 Very good

Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport
Graeme, 2-night trip

10/10 Exceptional

The view from our room was outstanding! Wish we could live there.
Joanna, 1-night trip

8/10 Very good

Good
Juan Jesus, 9-night trip

8/10 Very good

Great place for a couple of relaxing days.
Judy, 2-night trip

10/10 Exceptional

Amazing!

Great stay in clean and comfortable rooms. Nice and clean bathrooms. The service is great and the buffet is amazing!
Swapneil, 1-night trip