When I entered the room, both the bathroom and the toilet bowl were dirty. I asked the front desk to clean it. They told me I could take a 30-minute walk outside, and they would clean it up. After 30 minutes, they said they would need another 30 minutes. Finally, after spending an hour outside the hotel, I returned to the room and found that they had only cleaned the toilet bowl. I was too tired to go for another supposed 30-minute walk, so I decided never to stay there again. I'm not sure how they earned their 4-star rating.