There was a lot of seaweed on the beach - creating a lot of dead fish smell and making it impossible to enjoy the beach. I got a bit of food poisoning, but the food was good. No one else in the party got sick.
Sijo
Sijo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
We had a great time. The sargassum was the only negative, but that was not the fault of the hotel / resort of course.
真實旅客
6 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 27 日
Me engañaste Hoteles.com
Hoteles.com apesta porque ya murió el interés por ser competente y tratar bien a sus clientes. Si me estás leyendo y eres miembro ya deberías estar cancelando para sumarnos y llevarlos a la quiebra o que cambien su nombre cómo algunos fraudulentos lo hacen.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Lincoln
Lincoln,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Awesome
eduardo
eduardo,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 10 日
Best staff experience
It’s amazing this was our 3rd time visiting the hotel it was amazing. The staff is very helpful, kind and caring and attentive food pool amenities, beach amenities every amenity you can imagine this hotel has. The staff starting with Joe at the aquatics is amazing Eric the waiter at the Italian restaurant went above and beyond to help us with our child candy. The Cleaner Candy was so nice when our son made a mess and came over immediately to help us clean it up. Nico at breakfast was the best.
Michael
Michael,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Hotel excelente muy buen servicio todo genial
Luz Adriana
Luz Adriana,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
It was a family trip to celebrate my birthday. We had really good time. I stayed at this hotel years ago and was pleased with everything. After renovations it’s even better. Very clean, staff has been excellent, food choices were great, evening entertainment was excellent and overall it was great vacation. I was a little disappointed with not being able to swim in the ocean due to excessive seaweed but we had great time swimming in the pool. Definitely recommend staying at this resort.
Aida
Aida,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Vera
Vera,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Volveré
Todo increíble, tanto el hotel como el personal y la comida.
Laura
Laura,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
This place is truly top-notch. The food is excellent, and the location is fantastic. The staff are among the most professional and helpful I’ve ever encountered—they genuinely go out of their way to make you feel welcome and ensure you want to return. Housekeeping is thorough, with your room checked twice a day. I highly recommend this hotel. The stuff is what makes this hotel beautiful. The food is very very good.
Jerson
Jerson,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
William
William,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 1 日
Luisa
Luisa,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
Everything
Mercedes
Mercedes,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
Amanda Leah
Amanda Leah,4 晚旅行
Travelocity 真實旅客評語
8/10 非常好
2025 年 6 月 1 日
It was fine
Debra
Debra,6 晚家庭旅遊
Orbitz 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
Hotel was very nice, rooms clean, hounds well kept, the food at the restaurant was average at best, one elevator in the entire resort, no music by the pool during the day, nighttime entertainment was average.
Giacomo
Giacomo,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Robert
Robert,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
The hotel services were excellent, but what stood out most was the warmth and professionalism of the staff. They were consistently friendly, attentive, and eager to help. The hospitality of the Mexican people truly made our stay unforgettable.
Sergio Andres
Sergio Andres,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 31 日
The Hotel does not offer a family environment.
Diana
Diana,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
The staff are so nice and the food is exceptional and safe
Jennifer
Jennifer,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
First time staying in an All-Inclusive resort and the experience was great. We are RIU fans.
IMANOL
IMANOL,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 30 日
Thanh
Thanh,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 30 日
This was my 4th time staying at this resort, and unfortunately, it was the most disappointing visit so far. I've always appreciated the consistency ad comfort here, which is why I've returned multiple times but this stay didn't meet the usual standards. The room felt less maintained than usual. AC was running loud and hard to sleep. Less entertainment each night and the stage was built right in the middle of blocking view. Foods were less and not really varied choices. Definitely not coming back.