This hotel was booked for us to stay in overnight ready to go to Hampton Court Palace the next day. The room was ok, i didnt like the Taylors coffee but that could just be my personal taste, room and ensuite was clean.
I couldn't easily get to the side of the bed because a table and chair were in the way. I moved this out the way but ir wasn’t easy because the chair was heavy and quite large.
Staff were friendly although I'm still waiting to hear back about what I paid and a refund because the food options for dinner was not what I expected.
It was on par with a cafe where you'd go for a fry up or pie but very expensive! We paid for half board with the intentions of having a nice meal and drinks without needing to leave the hotel. Unfortunately, the standard of the restaurant area and menu options meant we went elsewhere. If we'd known the restaurant was like this, we wouldn't have paid for half board, only breakfast.
There was plenty of food options for breakfast. There were pastries, fruit, yoghurt, pancakes, cereal with olenty of condiments.
I probably wouldnt book this hotel again and try somewhere else bit if you know what to expect for dinner, I think you’ll be ok. It just wasn't what we wanted.
Hopefully Tom's manager from reception will get back to me soon about a refund for the dinner that was added to the booking.