Too inconvenient. Inconvenient place, inconvienient service. We lived here for 2nights, Since our reservations were separated, they asked us to change the room at 12pm on the second day and the housekeeper can help us to put our luggage to the new room. Although it took us too much inconvienence, on the second day 12pm nobody came to my room to helped us. So I don't want to back to this Ritz Carlton hotel again. Awful experience.
真實旅客
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 1 日
Dans l'ensemble, c'est un très bel hôtel. La Chambre avec vue sur mer offre une vue séduisante mais la piscine enfants est au pied de l'immeuble ce qui est très bruyant. La chambre est de standing mais des odeurs nauséabondes sortent régulièrement des canalisations.
Peu de services sont proposés ou tous sont en supplément : certaines piscines ne sont pas accessibles à tous, le court de tennis n'appartient pas au Ritz et l'espace hammam jacuzzi est en supplement. Mention spéciale et positive pour le petit-déjeuner très bon, et pour les personnes assurant son service.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
Great service and staff
The entire staff was friendly and helpfull. A very big thank you for Claudia from the Beach Club. She was very prompt and friendly for any require we had.
At some point we need some additional assistance for my husband who didn' t feel well. She was very to help.
Emanuela irina
Emanuela irina,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
L’hôtel est magnifique, seul bémol pour les couples sans enfants: beaucoup d’enfants donc de cris. Et il faudrait des grooms aux portes des chambres car elles claquent forts et ce, de bon matin.
La c’est vraiment pour améliorer autrement tout le reste est parfait, personnel charmant et aux petits soins. Vu incroyable.
Florent
Florent,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Fantastic staff and a beautiful hotel
Cannot recommend this hotel highly enough, especially ‘The Retreat’ if you’re travelling as adults only. Our pool was generally very quiet and the service poolside was great - the tapas for lunch at Mirador was also a lovely addition, again with great staff and service. The little touches in our room for birthdays and our wedding anniversary was so nice, plus at our evening meals. Thank you again to all of the wonderful staff for making this such a memorable trip!
Lucy
Lucy,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 15 日
Ok ophold men alt for meget støj
Generelt et godt hotel med godt personale, men støj fra baren til efter 23.00 og renovation af en swimmingpool fra 07.15 er bare ikke fedt når man rejser med børn og der er den mængde støj. Det fjerner luksus følelsen
Anders
Anders,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Javier
Javier,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Amazing hotel
The hotel was one of the best hotels I’ve ever stayed at. The staff was amazing and the overall experience was great.
Daniel
Daniel,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Three-night getaway
Staff members were hard working, professional, and knowledgeable. We felt well cared for.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 2 日
Challenges deftly met
One or two challenges were dealt with swiftly and effectively by the team and particular compliments to Gonzalo and Joao Couto for their kindness. The Club area is indeed some experience and Joao and his team should be complimented for their responsiveness
Edward
Edward,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
sigurður
sigurður,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Amazing location, pools and service
S
S,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Beautiful hotel, everything is pretty much perfect. Staff is extremely friendly, polite and always helpful. The hotel is spotless, delicious food particularly at the restaurant Verde Mare, grounds are stunning, spa astonishing...
Simon
Simon,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
sarah
sarah,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 2 日
It would be fair to say that our visit was not quite what we were expecting and, in various areas, we felt that the standards of service fell considerably short of a resort of this quality.
The specific concerns we raised in a letter to the Resort Manager (to which we didn't receive a response) included; (i) the degree of self-service attaching to both the pool areas and the lobby bar; (ii) poor interactions with guest service departments and (iii) disturbance to guests over 3 days of a large wedding party.
It is often the small things that a hotel does well that really stays with the guest upon their departure. The opposite is also true; in that if a property falls short on the small things, it tends to leave a lasting poor impression.
Michael Malcolm
Michael Malcolm,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
El hotel es espectacular. Las instalaciones, la comida y el servicio son inmejorables.
Camila
Camila,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Alexander
Alexander,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Amazing, beautiful, friendliest luxury hotel ever. They are over the top when it comes to service.
Candace
Candace,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Amazing hotel! Will go again for sure. Highly recommended!