The hotel’s location is fantastic and the view is superb. However, there’s still room for improvement in respect of service. Whenever we requested something, we were attended to in piecemeal fashion. Staff’s level of English may need to be improved. In addition, the bathtub was not equipped with shower gel or shampoo, and there is no TV in the bathroom. The TV also do not have Netflix or Apple TV functions. The theme of the room is also not Japanese enough, for which I cannot tell any visible difference between the room and any room in Mandarin Oriental Hong Kong.
Tingfei
Tingfei,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2022年12月10日
Pricey but worth every dollar
Mandarin Oriental Tokyo remains one of our favourite hotels in Tokyo. The room conditions, after almost 3 years since our last visit, does not disappoint. The service is still top notch (with shoeshine valet service). The concierge is not as knowledgeable as pre-COVID times, probably due to the retirement of some senior staff. Yet, the WhatsApp online service provides excellent support pre-arrival (restaurant bookings and luggage pre-storage) and during our stay (including arrangement of Narita Express train tickets). Morning breakfast time is a bit crowded with a waiting time of over half an hour standing in line. Next time, will consider to have room service instead. Location is excellent with a department store next door and Ginza shopping is only two stops away. Overall experience is still excellent!
Though a bit annoyed when room key card not working.
Mandarin Oriental Tokyo has professional service. Very attentive staff at ground floor lobby. Spectacular panoramic view. Quality delicious breakfast with nice view. Sophisticated details in the room. Comfortable bed. Good location.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2019年7月14日
服務清潔度都很滿意
服務很好,對我們也很親切。
Gavin
Gavin,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2019年5月18日
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2019年3月14日
impeccable service, excellent location!
szusheng
szusheng,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2018年10月10日
YUJIA
YUJIA,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2018年9月12日
Awesome!
Awesome!
Hao-Xuan
Hao-Xuan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2018年5月6日
太棒了!
非常愉悅的假期,下次還會選擇文華東方酒店
真實旅客
Hotels.com 真實旅客評語
10/10 好極了
2018年1月18日
Luxury hotel at a convenient location
Attentive English speaking staff, excellent food, comfortable bed and pillows(with over 10 different types to choose from), and right above the Mitsukoshimae subway station are some of the reasons we would come back to stay at this hotel again at our next visit.
We were a little surprised that the hotel does NOT provide free wi-fi service to its guests, which is standard in most of the luxury hotels in Tokyo.
Lack of a swimming pool is another setback.
The Jacuzzi & sauna amenities are only available from 6:30AM to 9:00 AM which is not very kind to its guests.