Three things that definitely need improvement ASAP: the attitude of the porters (the first person who greeted us was rude), how to deliver negative messages in emails and breakfast quality and arrangements. We told the porter that we reserved a room on the club floor. We arrived at noon and knew our room would not be ready. However, it would have been more pleasant if the porter had suggested that we could approach the reception and ask about the situation of our room. Let the more experienced FO staff handle communication with club floor guests so we indeed feel special. Also, check-in was lengthy for us because there was a lot of information given. FO staff could easily tell us to come back at 2/2:30pm instead of us getting turned away right at the entrance. Mind you, there wasn’t a queue at the reception at that time. We didn’t get to see our beautiful room until around 3:45pm. I would also like to suggest that the staff who replies guests’ email should avoid stating the negative response directly. More positive news and buffer should be added before breaking the bad news. Finally, breakfast was CHAOTIC and the food quality was not five-star. The hotel probably think the Tokyo Tower view would make up for it. We hope the hotel would consider adding a few special items exclusive for club floor guests and allow us to make a reservation on the day before. A few tables should be saved for club floor guests. In my opinion, it’s NOT WORTH paying for the club experience.