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Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront resort with 7 restaurants and spa

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Photo gallery for Conrad Tulum Riviera Maya

Exterior
Property video
Breakfast area
3 outdoor pools, pool umbrellas, sun loungers
Lobby
Tucked away near Akumal Beach, Conrad Tulum Riviera Maya is the ultimate luxury retreat for families. Unwind with a refreshing cocktail at one of 3 beach bars or indulge in some pampering at the onsite spa, where you can enjoy a manicure/pedicure and massage. With multiple dining options and helpful staff on hand, this hotel has everything needed to create unforgettable memories.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 beach bars
  • 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • 24-hour fitness center
  • Beach umbrellas
  • Beach towels
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is NT$9,339
NT$12,899 total
includes taxes & fees
Dec 15 - Dec 16

Why we love this property

Beach bliss awaits
Ocean views set this resort apart. Guests relish the private white sand beach, complete with umbrellas and towels. Three beach bars offer refreshment.
Poolside oasis
Luxury awaits at this resort with 3 outdoor pools, a private plunge pool, and a swim-up bar. Lounge under umbrellas at the poolside bar.
Bay relaxation paradise
A full-service spa offers body wraps, facials, and outdoor treatments along a scenic bay. Unwind in the sauna, hot tub, or steam room after yoga class.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 145 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

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Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

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Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

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CEIBA Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Refrigerator
  • 186 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Family Ste 2 BR Connecting Rooms

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

9 restaurants, lunch, dinner served; Asian cuisine
Hilton Tulum Riviera Maya All-Inclusive Resort
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.4 out of 10, Very Good, 1,987 reviews
The price is NT$11,340
NT$11,340 total
includes taxes & fees
Dec 10 - Dec 11
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the neighborhood

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

What's nearby

  • Dolphinaris Tulum - 10 min walk - 0.9 km
  • Riviera Maya Golf Club - 19 min walk - 1.7 km
  • Aktun Chen - 19 min walk - 1.7 km
  • Akumal Beach - 6 min drive - 7.1 km
  • Xel-Há Park - 8 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive
  • Cancun Intl. Airport (CUN) - 75 min drive
  • Cozumel Intl. Airport (CZM) - 28.4 miles/45.7 km

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪The Truck - ‬5 min drive
  • ‪Yum Buffet - ‬5 min drive
  • ‪Tikal Lobby Bar - ‬4 min drive

About this property

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Xel-Há Park and Akumal Beach. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. Maratea - Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious resort include 3 beach bars, a free kid's club, and a poolside bar. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 349 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 2 bars/lounges
  • 3 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • 2 meeting rooms
  • Computer station
  • Conference center (50000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 11 buildings/towers
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Wheelchairs available on site
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Visual fire alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Dining

Maratea - Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kengai - Asian - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ultramar - This bar serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Fee & policy details

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Property Registration Number 009-007-007445/2025

Frequently asked questions

Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?

Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Conrad Tulum Riviera Maya?

Yes, there are 3 outdoor pools.

Are pets allowed at Conrad Tulum Riviera Maya?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Conrad Tulum Riviera Maya?

Yes, there's free valet parking.

What are the check-in and check-out times at Conrad Tulum Riviera Maya?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Conrad Tulum Riviera Maya and nearby?

Have fun with nearby activities like hiking, kayaking, and snorkeling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness center.

Are there restaurants at or near Conrad Tulum Riviera Maya?

Yes, there are 7 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views.

Does Conrad Tulum Riviera Maya have any outdoor private spaces?

Yes, every room features a private plunge pool and a furnished balcony or patio.

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Reviews

Conrad Tulum Riviera Maya Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

  • The private beach was clean, amazing, and suitable for snorkeling with opportunities to see fish and stingrays. (8 reviews)
  • Restaurants offered a good selection of options with superb food and outstanding service. (5 reviews)
  • The pools were great, with beautiful water and a variety of options for guests to enjoy. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Restaurant
Room
Beach
Breakfast
Children
Drinks
Water
Design

Reviews

10/10 Exceptional

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.
Allison, 5-night trip

10/10 Exceptional

Impressef

This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.
Jorge, 1-night trip

10/10 Exceptional

Great staff -- courteous, kind and attentive; very thoughtful with extra touches like birthday celebrations, towels, drinks and sunblock; shoutout to Andres and also the staff at Kengai and Arborlea for exceptional service.
Corie, 3-night trip

10/10 Exceptional

Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.
Dennis, 8-night trip

10/10 Exceptional

I didnt know what service was till i got here. They treat you like royalty.
Sergio, 4-night trip

10/10 Exceptional

Best service , beautiful jungle trail to room, beautiful pool
Christine, 5-night trip

10/10 Exceptional

Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Jossie, 3-night trip

10/10 Exceptional

Great place to relax and spend some days with the family
Juan, 4-night trip

10/10 Exceptional

This property is amazing and service is excellent!
Giulliana, 5-night trip

10/10 Exceptional

Conrad Tulum is a little slice of heaven! We will be recommending this hotel to friends and family.
Kyle, 1-night trip

10/10 Exceptional

Amazing property
Varun, 5-night trip

8/10 Very good

Beautiful resort
Diana, 3-night trip

10/10 Exceptional

Absolutely gorgeous property, wonderful staff and great food options. Treat yourself to this exceptional experience!!
Eric, 3-night trip

10/10 Exceptional

Can't wait to come back

It was perfect - and the staff was warm and wonderful
3-night trip

10/10 Exceptional

Second stay at the property and it was excellent!
Angela K, 4-night trip

10/10 Exceptional

Excellent property and wonderful staff!
Angela, 1-night trip

10/10 Exceptional

Five-star luxury, excellent staff and service, all you need is on site
Michael, 4-night trip

10/10 Exceptional

Great place!
Jacqueline, 3-night trip

10/10 Exceptional

Time away from the Cold

I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great.
Anderson, 5-night trip

10/10 Exceptional

Amazing property and very attentive staff
Jordan, 3-night trip

10/10 Exceptional

Such an amazing resort with super friendly staff!
Jennifer, 4-night trip

10/10 Exceptional

Great
Alex, 2-night trip

10/10 Exceptional

Loved it!!
emmett t, 3-night trip

10/10 Exceptional

This was a beautiful property and would definitely visit again.
Ge-Ann, 3-night trip

8/10 Very good

Beautiful, location - good food and service. broken hot tubs and slow towel service.
Joseph, 4-night trip