10/10 Exceptional
Dec 30, 2024
Overall a Wonderful Stay
We had a lovely stay. The service was amazing Julio and Bobby took wonderful care of us at the Vineyard Rose Restaurant for breakfasts. We had a lovely dinner for the family the day after Christmas, lovely (the waitress had long brown hair) with great staff. Had a facial and a massage with Agnus a the Grape Seed Spa wonderful service!
Had one odd encounter with the "manager" in the restaurant when we asked about having Christmas dinner. It was sold out, and I asked to have our name added to the waitlist. She said no, we have already checked with everyone who is coming. Curt, and unfriendly, When we went to our "table" the restaurant was empty, but 3 other tables eating when the manager went to seat us I asked if we could sit at a table that was private. No, we are full, No one else came in to eat.
For some reason, it felt like an odd power dynamic reaction which was confusing. My husband and I were very kind, and considerate and left it after each of her responses, which included rolling her eyes. I went back after our breakfast and said I didn't understand why we could not put our name on a waitlist in case someone gets sick etc. She said, "fine. I will put your name on the waitlist". I followed her to the host stand, assuming she was going to write our name and number down, she seemed surprised to see me I asked if she needed my number, and she rolled her eyes again and said I already have it. Probably from our OpenTable reservation.
Jennifer
Jennifer, 4-night trip
Verified Hotels.com guest review