This hotel's location is unbeatable, with so many choices of good restaurants, cafe and shopping in a few minutes walking distance.
A couple of front desk staff spoke english well and helpful to various request.
It was a pity that the property do not provide restaurant reservation service before guest check in. In Tokyo, it's almost impossible to secure last minute reservation in popularly rated places. Understood the problems they experienced before. But it is believed that they're able to provide such service by having guest to sign credit card authorization forms as guarantee beforehand, like some other 4 star+ hotels doing or refer us to particular online booking platforms where availability shows. Having said that,I got pretty enthusiastic assistance from concierge staff in securing reservations for a couple of delightful restaurants they recommended on the spot, although the process made me somewhat anxious! Overall, it was a delightful stay in the city centre, especially for a 4-5 night trip.