The property is beautiful. We had paid over what we normally pay for a room to get a boutique experience with a view for our 40th anniversary. While on vacation, I had an accident and broke my ankle in 3 places. I called hotel from emergency room to see if there was an elevator, there was not. I asked to be moved to a lower floor(we were on 2nd floor), they were full. It was late and we had a 6hr drive back home, so we had to stay. I made it up the stairs and down on my bum, in a lot of pain!!! What was most surprising, no one from hotel offered to see if there was anything we needed or were we ok or had we made it to our room. For a $800 a night hotel, I do feel that the customer service could have been better regarding this .
The hotel is beautiful, just don’t break a bone, they will not be able to help in an emergency.