We stayed here for one night during our honeymoon - had a completely awful experience.
We arrived from a long drive to be told there was nowhere for us to park our car. There was also no space for us at dinner, and no room service, so we were told to travel to town for food. This was already an awful start in a supposedly five star hotel.
Our room was completely open to everyone walking in and out of the reception, felt like a motel. It smelled like damp and the shower was in dire need of maintenance (flaking paint, mouldy sealant).
After getting some dinner in town, we came back to find out that there wasn’t any hot water in our shower. All the staff had left for the evening so there was nobody to notify, or who could help.
Overall a really poor experience, and definitely not five star. I would struggle to give it one star