My husband and I, stayed for 4 nights for our anniversary, staff were friendly especially Shane, however the lady on the desk when I was checking out was a bit abrupt when I asked her if she could let my husband go in the outside lift with the suitcase because he needs an operation, she said it's only for wheelchair users? I also thought the charges to use the pool where high, bearing in mind we were staying at the hotel and not just walked in off the street. We also thought it was £10 a day for the use of the pool but it turns out its every time you go in there, so if you have to go to your room for something then you have to pay to go back in! The changing room wasn't very clean ever.