Good location. Friendly and helpful staff. Spacious room.
真實旅客
3 晚家庭旅遊
10/10
Lovely Hotel, good location. Great view from our room.
Rhys
1 晚旅行
2/10
Dump of a hotel made very special by the homeless troop sleeping out the main entrence door. Pay 21 quid to park, 10 quid to swim and 16 quid for breakfast. Dump of a hotel, i fully understand why Mercure sold the place. Never again.
David
1 晚旅行
10/10
Brilliant thank you
Nicholas
1 晚商務旅行
6/10
Tub wasnt clean, had to wash it myself before using. There were custies and hair in it. The bath mat was also gross.
They charged £10 each per entry, per day, to use any of the facilities that are usually included in literally every other hotel ive stayed in.
(£10 per day f
Brandon
2 晚好友同遊
6/10
Hannah
1 晚商務旅行
8/10
Nice hotel in a central location. Easy access to parking underneath. Spa and pool are nice could do with updating. Friendly staff, rooms are clean and comfortable with great views of the city.
Rebecca
1 晚旅行
6/10
Arrived at 2.00pm and was told we couldnt check-in until 3.00pm. After a drink in the bar, we returned to reception, the queue stretched out of the main door with customers waiting to check-in, finally checked in at 3.30pm. Maintenance had to be called to get the TV to work. Finally, two sessions in swimming pool cost £40 (£10/person/dip).
steve
1 晚旅行
8/10
Caroline
1 晚旅行
4/10
Il restaient des emballages de nourriture, il faisait plus de 25° la clim ne fonctionnait pas on avait un petit ventilateur, tout ça pour 300€, on ne m'y reprendra pas !
Vincent
1 晚旅行
6/10
Beeakfast. Suggest you temperature check food items. I was down at 6.30 for opening and beans were cold. Sausage uneatable.
Continental absolutely spot on.
Daniel
1 晚商務旅行
4/10
Mark
1 晚商務旅行
8/10
Uwe
1 晚旅行
10/10
Shelagh
1 晚旅行
8/10
The front of house staff were very friendly and helpful. The lobby looks fantastic, but other areas look a little run down. (Especially the pool area)
Carl
1 晚旅行
8/10
Stay was lovely very comfy beds , tv didn’t have many channels most didn’t work , shame we had too pay £10 for the pool it should be in with the price and breakfast was not disappointed no proper eggs only scrambled , no mushroom also
Lesley
1 晚好友同遊
10/10
We didn't get a lot of time in Cardiff, but the hotel was spacious and comfortable! The parking was a little tight, but the room was fabulous.
Mary
1 晚旅行
10/10
Simon
1 晚旅行
4/10
Poor in many ways especially check-in and being overcharged
Richard
1 晚商務旅行
4/10
Sadly over tired ex-Mercure property, running three rebrands, Oyo, Happy and Holland House.
Windows don’t open, air conditioning faulty in many rooms, so oil filled radiators, coolers and fans in many rooms.
Lots of brown wood.
Staff helpful and working hard in a difficult environment.
George
2 晚商務旅行
2/10
Danielle
1 晚旅行
8/10
The hotel is in a great location and the parking in the basement is handy, but very expensive to use. The rooms are spacious and I had a great night's sleep in the lovely bed. The breakfast was fabulous and the staff were very helpful throughout. I'm still waiting on the VAT invoice for my stay which is the let down.
Lois
1 晚商務旅行
10/10
Hotel room, swimming pool, lounge area - FAB-U-LOSA!
Noticeable staff attitudes:-
Floor Manager - kindly helpful, smiling. An asset to the Hotel.
Waitress - not sure what mood she was in, but definitely was not focused on giving of her best. From the glasses to the plates - all slammed down hard on the table. I suffer PTSD and jumped each time. I also asked for hot sauce. Promised but never arrived. It made me decide to NOT go down for breakfast.
Chef - or whoever cooked the fries and burger. First time I've been served a burger with no lettuce or tomato. Burger was also soggy. Chips were over cooked. I ended up giving most of my food to my friend.